As of the 1st May 2021, our team are Lateral Flow testing for the symptoms of COVID twice a week, in order to keep our staff, customers and families safe.
Our team continues to follow all strict social distancing guidelines, including sanitising and now the wearing of masks in customer homes where customers are present and this is appropriate.
If we are working within your home, such as changing a filter or servicing a softener, or installing a new softener, we would ask that the area we are working be well ventilated.
The company policy is that we will sanitise our hands on arrival at your home, and on departure too. If we touch surfaces within your home, we will inform you which surfaces we have touched, and we will sanitise those surfaces too with a light bleach solution before we leave.
Our salt was manufactured and stored on pallets more than 30 days ago, and will only have been touched by the member of our team who delivers it, and their hands will be sanitised. We will deliver your salt to your home, and if safe to do so, will leave it in your desired location. If you would prefer your salt to be left outside your home, then we will ascertain beforehand where your preferred safe point is.
Lastly, we will confirm with you that no one in your home is experiencing symptoms or self isolating when booking the appointment to come and see you, plus when confirming the appointment the day before, Daniel will also confirm that no one in your home is self isolating or experiencing symptoms at that time too.
As a final precaution, when we are on our way to your home, the individual coming (Laurence, Alex, Paul or Pete) will also call you to confirm that not only are we experiencing no symptoms, but to ascertain that no circumstances in your own home has changed either.
We remain committed to the safety of our clients, and together we will get through this safely.
We only source salt from trusted suppliers to ensure the best quality product. Our salt tablets are formed by high pressing fine salt under carefully controlled conditions to ensure consistency, purity and quality. Our salt tablets are hard compressed, non-dusty and good cylinder (round) shaped, and dissolve slowly to form a quality brine solution. Compliant with British Standard BS EN973, our tablet and block salt is pure with no additives including no anti-caking agents or nasties that could damage your softener. Our salt is suitable for all domestic and commercial non-block salt softeners.
Our service includes free delivery to your home where we will put your salt neatly away in your preferred location. We will refill your water softener for you, and check the performance of the softener to ensure it is producing beautifully softened water.
Free delivery within our day-to-day operating areas within Kent and Sussex.
Meet our Happy Customers
We'll show you how their softeners were installed too!
Richard Cook – Herne Bay.
Alison and Stuart Roberts – Herne Hill, Kent.
Len Halsall – Eythorne, Kent.
Meet Mavis... We're choosing the best Quooker for the home.