Read Our COVID-19 Update - 02/11/20

The government have announced a new national lockdown, to start with effect from Thursday 5th November 2020.

The government have also confirmed that trade businesses that work in customer homes may continue as long as they are COVID Secure, which Hydroworks has been throughout the pandemic.

Our team will continue to follow all strict social distancing guidelines, including sanitising and now the wearing of masks in customer homes where customers are present.

If we are working within your home, such as changing a filter or servicing a softener, or installing a new softener, we would ask that the area we are working be well ventilated.

The company policy is that we will sanitise our hands on arrival at your home, and on departure too.  If we touch surfaces within your home, we will inform you which surfaces we have touched, and we will sanitise those surfaces too with a light bleach solution before we leave.

Our salt was manufactured and stored on pallets more than 30 days ago, and will only have been touched by the member of our team who delivers it, and their hands will be sanitised.  We will deliver your salt to your home, and if safe to do so, will leave it in your desired location.  If you would prefer your salt to be left outside your home, then we will ascertain beforehand where your preferred safe point is.

Lastly, we will confirm with you that no one in your home is experiencing symptoms or self isolating when booking the appointment to come and see you, plus when confirming the appointment the day before, Daniel will also confirm that no one in your home is self isolating or experiencing symptoms at that time too.  

As a final precaution, when we are on our way to your home, the individual coming (Laurence, Alex or Pete) will also call you to confirm that not only are we experiencing no symptoms, but to ascertain that no circumstances in your own home has changed either.

We remain committed to the safety of our clients, and together we will get through this safely.

Any questions, please call Laurence on 07976 036101 or email the team on


Valued customer reviews

As a local, family-run business, we strive to deliver the level of service we would want to receive ourselves

Independently rated excellent

Not normal for me to award someone 5*

Chris Taylor, Eastbourne

Not normal for me to award someone 5* but this company were more than polite though reasonable price, more than efficient, even helped me secure a part of the newly installed C Heating tank that had fallen out of place, thankfully their engineer saw it.

People like this deserve to succeed.

Independently rated excellent

Why go elsewhere?

Tim Harrison, Canterbury

Punctual, polite, knowledgeable and very fair invoicing.

Why would you go anywhere else?

Independently rated excellent

Super service


Super service. Very professional.

Independently rated excellent

Fantastic service and very customer focused


Fantastic service and very customer focused

Independently rated excellent

I had my water softener fitted by Hydroworks ER Longley LLP

Lisa Cutler, Lympne

I had my water softener fitted by this company on the recommendation of my parents who were very happy with the level of service they received in having their own water softener fitted.

Suffice to say I was also impressed with this company and the quality of the product, fitting and after-service.

Highly recommended.

Independently rated excellent

Great company!

Christine Willis, Bolney

Just received my Salt Order - this is a great company.

They are professional and the service is excellent.

Highly recommend them.​

Independently rated excellent

We were left lost for words

Mrs Rotherford, Ashford

"We were left a little lost for words.  

We have always had excellent service from this company under the previous ownership, but working with Laurence has certainly been a lightbulb moment for us.

He is professional, ethical, incredibly knowledgeable, and was a pleasure to have in our home." - local magazine

Independently rated excellent

Informative and knowledgeable and reliable staff.


Informative and knowledgeable and reliable staff.

Would definitely recommend.​

Independently rated excellent

First class service and product

Mr Shave, Walderslade

First class service and product​

Independently rated excellent

Very professional installation

Mr Marks, Hythe

"... Minimax M2 installed and we highly recommend it.  

Tempting price and very professional installation.

So much so, as a family we have had 3 units installed by Hydroworks recently." - by email

Independently rated excellent

Customer focussed service "par excellence"

Bob Martin, Kearnsey, Dover

A very understanding and caring response to some domestic issues, finding a professional solution and all resolved without delay, and at a reasonable cost.

A service very much to be recommended!

Independently rated excellent

Extremely efficient process from start to finish

Brian Falconbridge, ST Margarets At Cliffe Brian

Extremely efficient process from start to finish.

Excellent fitting

Highly recommended.

Independently rated excellent

Less to repair than we had feared

Mrs Ali, Dartford

"I would like to thank you all for what you have done for us.  

Our softener is now working well and didn't cost us as much to repair as we had feared it would.  

I'd especially like to thank Fiona for keeping me informed about the progress all the way." - by email

Independently rated excellent

Friendly and efficient company

Christine Best, Headcorn, Ashford

Friendly and efficient company, very pleased with my water softener.

Independently rated excellent

Great service and cheaper salt!

Jacqueline Clements, Herne Bay

Great service and cheaper salt!

Independently rated excellent

Great product and customer service

Mr Darren Norris, Walmer

Great product and customer service, I should have had one fitted long ago.

Money well spent.

Independently rated excellent

Really good people!

Richard Robins, Hythe

Really good people to deal with.On time, friendly but professional.

Independently rated excellent

Easy to deal with!

Mr Andrew Franks, Herne Bay

Easy to deal with and always provide professional and friendly advice!

Independently rated excellent

Would not hesitate to recommend!

Anthony Smith, Ashford

Thank you so much, such a professional service from start to finish. I would not hesitate to recommend. Delighted.

Independently rated excellent

Excellent service

Mr Wright, Bromley

When our 8-year old Kinetico softener stopped producing softened water, we had two local companies come and quote for its repair. One wanted to sell us a replacement.

Laurence came in and instead of trying to sell us a new softener, he diagnosed the actual fault to be with our loft tank and solved the problem with a simple ball valve change.

We were impressed with his integrity.

Independently rated excellent

Nice friendly people with that personal touch


Nice friendly people with that personal touch.

Nothing is too much trouble. Best for salt prices too.

Independently rated excellent

Great satisfaction!

Mr Maslen, Deal

I am so pleased with your efficiency regarding all aspects of the work which was carried out. Also my presence at your Faversham workshop was very much appreciated, and educational.  

Thank you very much indeed.

With the Kinetico softener now back in service in my home, our water appears to be soft and operates at the correct pressure continually.


Independently rated excellent

A very good service

Tara Galloway, Ashford

A very good service, very thorough and detailed regarding the fitting, how it would work and what it would mean for our family.

Very pleased with the product too :)

Independently rated excellent


James Crawford, Folkestone

Exceptional, extremely professional service.

Not too many companies these days deserve this kind of comment.

I would recommend Hydroworks without hesitation.

Independently rated excellent

Excellent service

Brian Wyeth, Bearsted

Excellent service - both in selecting my machine and then arranging the installation

How nice to deal with a tradesperson who rings back and turns up on time

Independently rated excellent

Quick delivery!

Michael Moseley, Sittingbourne

Quick delivery and pleasant delivery man!

Independently rated excellent

Such good value!

Mr Geoffrey Miller, Ditchling

Very good value and delivered on time

Independently rated excellent

We bought a water softener

Mr & Mrs V O'Docherty

We bought a water softener, they did the installation and the service was excellent.

I would recommend this Company to anyone

Vincent O'Doherty

Independently rated excellent

What a pleasure...

George and Alison Kay, Crundale

"... just wanted to say what a pleasure it has been dealing with your company.

Your website is easy to use, and the delivery service is outstanding.  

Thank you; we will definitely be using your services again. - by email"

Independently rated excellent

Outstanding service

Garth Maguire, St. Margart's At Cliffe

We have used this company since they did the installation in 2013 and will continue to.

The new owners are one of the most helpful and polite groups of people I have done business with, always friendly and helpful, whether it’s by email or telephone or face to face, and they do exactly what they say they will when they say they will.

Hydroworks ER Longley has always delivered an outstanding “service” for us, they even put the salt deliveries in the garage and check/fill the unit.

Their product knowledge is first class.

Thank you all.

Independently rated excellent


Caroline Degen, Mersham, Ashford

Excellent service!

Independently rated excellent

Great, great, great!

Charlie Cotes, Keston, Bromley

Great Price, Great Service!

Independently rated excellent

Easy to deal with

Ron Costin, Sheerness

Easy to deal with. delivery as stated. No problems.

Independently rated excellent

Such friendly service

Frances Holliday, Boughton Uunder Blean, Faversham

Excellent customer service and prompt, friendly delivery.

Independently rated excellent

Brilliant company

Mr & Mrs Fairservice

One of the best company’s I have dealt with, nothing is too much trouble.

Independently rated excellent

Thank you!

Mrs Staples, Sandgate

Just a message to say thank you for the service that your company has shown me, especially today.  

You have gone above and beyond, and have been brilliant.  

You have gone to a lot of trouble and have done more than could have been expected.  

Thank you very much indeed. - by voicemail

Independently rated excellent

Professional and First Class

Bob Shave, Walderslade, Chatham

Most people are unaware of the benefits of water treatment.

After 30 years my first water softener needed to be replaced so I looked at the market on the Net. and found Hydroworks who came and did a full survey .

As a result , after further discussion on which was the best course of action I had installed a new water softener by them. Since then it has worked perfectly much better than the original.

Subsequently, I have received salt purchases which have arrived on time and at a reasonable cost.

The professional conduct, and follow up from the whole team has been first class.

Independently rated excellent

Trustworthy and reliable

Bob Martin, Kearnsey, Dover

Excellence from a trustworthy and reliable company.

Independently rated excellent

Water softener installation in Horsham

SH, Horsham

Hydroworks did a good job of selling and installing a Harvey's water softener for us and we are pleased with the outcome.

I would have given 5 stars but for one irritating issue, Where the outside wall was drilled from the inside for the softener overflow pipe, quite a large piece of the face of a brick in the outside wall was knocked off leaving an untidy appearance. If the outside wall could have been drilled from the outside, this might not have happened.

When we get things wrong, every effort is made to correct things and then ensure the customer is delighted. In this case, once we learned of the problem and contacted the customer, we were informed they had solved the problem themselves and didnt feel they needed us to replace the broken brick

We have since received an email from this customer which we felt would be helpful to other customers considering a water softener....

Wednesday 29th August 2018


Our water softener was installed on May 4th this year and we started to notice the difference about four days later.

I installed new salt blocks on June 19th (after 46 days) when the level of the old blocks reached the red line and again today 29/8 (70 days) so it seems that your estimate of having to replace the salt blocks every two months was about right.

The things that we notice now are :-

1. the chrome taps and other fittings in the bathrooms remain shiny

2. my shaving water has foam on the top not scum so has the water in the shower tray

3. the eczema on my back is so much better that only rarely do I need to apply any cream to stop the itching. This was a complete surprise. However I do notice when I shower at the sports centre that my back is slightly itchy again.

4. there is no buildup slimey residue in the washing machine.



Independently rated excellent

Highly professional and knowledgeable

Penny & Stephen Birch, Chestfield, Whitstable

Highly professional, knowledgeable, well organised and friendly company. Amazing service- definitely recommended!

Independently rated excellent

We are so very pleased with our new EcoWater System

Lesley Packman, Ashford

We are so very pleased with our new Eco Water system, installed by Hydroworks.

The plumber made a really professional job of the installation.

The soft water system is very economical, has a useful digital display and works a treat dispensing with the hard water.

We would have no hesitation in recommending Hydroworks.

First class service and excellent products.

Many Thanks

Independently rated excellent

Not the cheapest, but superb value!

Alex Cotter, Folkestone

I've used ER Longley/Hydroworks for years and have always been very pleased with the excellent, reliable and trustworthy service.

Since the business has changed hands, the excellent service has continued and I would gladly recommend them.

Independently rated excellent

Not the cheapest, but superb value!

William Phillips, Densole

Not the cheapest quote for a water softener, but I have absolutely not regrets about choosing Hydroworks over their opposition.

The service was superb, both before the work, during it and, most importantly afterwards as well.

I realised I had made a mistake in how I had asked to softener to be fitted, and when they learned of this during their follow-up visit, they promised to change the installation to correct my mistake - but did not charge me a penny!

Independently rated excellent

Laurence is a great help in knowing what products suits me as installer.

Matt Erridge, Eastbourne

His knowledge of water softeners and how they perform has enabled me provide the right water water softener for my customers.

Their customer service via email and on the phone is brilliant, keeping me up to date with deliveries.

Independently rated excellent

Excellence in service

Martin Ferber, Whitstable

We started to use Hydroworks in 2017. They came up trumps in fixing past poor installation of our Water softner and met their estimates for the work and a full service.

Communications and appointment times were excellent.

More than happy with the overall service we received.

Email also received:

Firstly, thanks so much to you and your team for the good and attentive work done.

Your attention to detail in customer care is exemplary.

Independently rated excellent

First class service

Marian Bellamy, Broadstairs

First class service. Professional team.

Independently rated excellent

Service was very good!

Michael Batchelor, Hougham, Dover

We had a new cold water filter fitted & engineer also gave our water softener a health check the service was was very good.

Independently rated excellent

Who could ask for more?

Christopher Teesdale, Wittersham, Tenterden

Quick and efficient replacement of our previous softener. No fuss, no mess, and friendly and helpful technician to do the job. Who could ask for more?

Independently rated excellent


Maureen Aisher, Walmer

A very competent service!  Thank you!

Independently rated excellent

A good experience from start to finish

John Johnson, High Halden

A good experience from start to finish, now we have nice soft water, so thank you Hydroworks very professional team from sale to fitting and aftercare.

Independently rated excellent

Friendly efficient service

Euan Borland, Bromley

Friendly efficient service, clean and tidy too.

Independently rated excellent

Would definitely recommend

Sheila Chastell, Broadstairs

Prompt efficient service, would recommend!

Independently rated excellent

Fantastic team, great independent advice

John Pawson, Bromley

Laurence and Gavin are a fantastic team, such great independent advice. The installation and subsequent service, including salt are perfect. It's so nice to know these helpful people are at the end of the phone.

Independently rated excellent

Simply amazing product which has changed my life!

Gary Luxumburg-Chalon, Haywards Heath

After many years of suffering with eczema we decided to invest in a water softener after this was recommended to us by a friend who said this could improve my skin condition.

We called Hydroworks and Laurence came to our home and did a comprehensive demonstration and showed us the difference between hard and soft water. We were really happy with his personalised approach and therefore we decided to go with Hydroworks to complete the installation.

The installation was completed professionally and without any disruption. It took a few weeks for me to notice a difference in the feel of the water but I guess this was due to the limescale flushing through and out of the system.

After about three weeks the difference was clearly noticeable and having a bath made the water feel silky and smooth.

After about six weeks I started to notice an improvement in my skin and my eczema started to clear up. Due to the difference in now having soft water I am not able to manage my eczema through only having to use moisturisers which means I am no longer reliant of potent steroid creams and I never thought this could be possible!

Whenever we stay away at hotels I immediately feel the difference in the water quality and the adverse effect this has on my skin. I would defiantly recommend a water softener to other people with skin complaints and I cannot recommend Hydroworks enough due to the personal service which we received from Laurence and his team.

Thank you for making such a difference to me and for helping to improve my skin condition!


Independently rated excellent

A big hearted thank you

Paul Creasey, Ashford

Can I say a big hearted thank you for your assistance today, Wednesday 23rd May 2018.

At the drop of a phone call, you sprang in to action. Gavin arrived and duly started work.  Very polite and courteous, extremely knowledgeable and cooperative.  

A very impressive service for my first encounter which in today's world means a lot.

At last an organisation that lives up to its word.

Independently rated excellent

First class experience

John Aleppo, Botany Bay Broadstairs

Although nothing in life is perfect the whole experience of getting our water softener installed by ER Longley came very close to it.

The initial visit from Laurence was helpful and informative and he gave us a lot of advice and guidance as to the best way for the softener to be installed. The price quoted was very competitive.

The fitter, Gavin, came for a visit a few days before installation to assess the area where the softener was being installed and make sure that he was fully aware of all the issues regarding its installation. Gavin did a great job with the installation, fitting everything very carefully and ensuring that pipework was neat and tidy and kept to a minimum.

Laurence kept in touch regularly to make sure all was going well. They asked for no money until the installation was complete.

Finally the other member of the team that we had dealings with, Fiona from the office, was very friendly helpful and efficient.

I recommend Laurence and his team very strongly.

Independently rated excellent

Thoroughly recommended!

Ian Chatfield, Whitstable

Always a prompt and efficient service from helpful, friendly staff from supply and installation of our water softener to servicing and salt supplies.

Thoroughly recommended.

Independently rated excellent

Very positive experience!

Alexandra Ristorante, Ramsgate

My personal experience has been very positive. Attended the call the same day, collected the water softener and brought back two days later.

Laurence was very professional and did a great job on setting up the 35L softener and it works wonderfully.

Independently rated excellent

Brilliant service

Safari Alerts, Bromley

Friendly and helpful, such a tidy installation. Brilliant service.

Independently rated excellent

First stop for water softeners

Brian Walker, Herne Bay

Laurence, Fiona and Gavin are helpful, efficient and experienced in their individual roles within the company.

First rate company I have no hesitation in recommending the company.

Independently rated excellent

Very good and friendly service

Philip Bedford

Very good and friendly service. We recommend them for any water softener related jobs!

Independently rated excellent

Honest and reliable

Ian Turner, Canterbury

Highly recommended!  Not many companies as honest and as reliable. A breath of fresh air.

Four of Ian's family have become customers of ours in the years since we took of the business, each having a softener installed in their home, and each with softened, filtered drinking water.

Meet our happy customers

We'll show you how their softeners were installed too!

Richard Cook - Herne Bay

Alison and Stuart Roberts - Herne Hill, Kent

Len Halsall - Eythorne, Kent

Meet Mavis... we're choosing the best Quooker for the home

Richard Cook - Herne Bay