Valued customer reviews

Not normal for me to award someone 5* but this company were more than polite though reasonable price, more than efficient, even helped me secure a part of the newly installed C Heating tank that had fallen out of place, thankfully their engineer saw it.

People like this deserve to succeed.

Punctual, polite, knowledgeable and very fair invoicing.

Why would you go anywhere else?

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Super service. Very professional.

Fantastic service and very customer focused

I had my water softener fitted by this company on the recommendation of my parents who were very happy with the level of service they received in having their own water softener fitted.

Suffice to say I was also impressed with this company and the quality of the product, fitting and after-service.

Highly recommended.

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Just received my Salt Order - this is a great company.

They are professional and the service is excellent.

Highly recommend them.​

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"We were left a little lost for words.  

We have always had excellent service from this company under the previous ownership, but working with Laurence has certainly been a lightbulb moment for us.

He is professional, ethical, incredibly knowledgeable, and was a pleasure to have in our home." - local magazine

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Informative and knowledgeable and reliable staff.

Would definitely recommend.​

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First class service and product​

"... Minimax M2 installed and we highly recommend it.  

Tempting price and very professional installation.

So much so, as a family we have had 3 units installed by Hydroworks recently." - by email

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A very understanding and caring response to some domestic issues, finding a professional solution and all resolved without delay, and at a reasonable cost.

A service very much to be recommended!

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Extremely efficient process from start to finish.

Excellent fitting

Highly recommended.

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"I would like to thank you all for what you have done for us.  

Our softener is now working well and didn't cost us as much to repair as we had feared it would.  

I'd especially like to thank Fiona for keeping me informed about the progress all the way." - by email

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Friendly and efficient company, very pleased with my water softener.

Great service and cheaper salt!

Great product and customer service, I should have had one fitted long ago.

Money well spent.

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Really good people to deal with.On time, friendly but professional.

Easy to deal with and always provide professional and friendly advice!

Thank you so much, such a professional service from start to finish. I would not hesitate to recommend. Delighted.

When our 8-year old Kinetico softener stopped producing softened water, we had two local companies come and quote for its repair. One wanted to sell us a replacement.

Laurence came in and instead of trying to sell us a new softener, he diagnosed the actual fault to be with our loft tank and solved the problem with a simple ball valve change.

We were impressed with his integrity.

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Nice friendly people with that personal touch.

Nothing is too much trouble. Best for salt prices too.

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I am so pleased with your efficiency regarding all aspects of the work which was carried out. Also my presence at your Faversham workshop was very much appreciated, and educational.  

Thank you very much indeed.

With the Kinetico softener now back in service in my home, our water appears to be soft and operates at the correct pressure continually.

​GREAT SATISFACTION!

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A very good service, very thorough and detailed regarding the fitting, how it would work and what it would mean for our family.

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Very pleased with the product too :)

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Exceptional, extremely professional service.

Not too many companies these days deserve this kind of comment.

I would recommend Hydroworks without hesitation.

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Excellent service - both in selecting my machine and then arranging the installation

How nice to deal with a tradesperson who rings back and turns up on time

Quick delivery and pleasant delivery man!

Very good value and delivered on time

We bought a water softener, they did the installation and the service was excellent.

I would recommend this Company to anyone

Vincent O'Doherty

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"... just wanted to say what a pleasure it has been dealing with your company.

Your website is easy to use, and the delivery service is outstanding.  

Thank you; we will definitely be using your services again. - by email"

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We have used this company since they did the installation in 2013 and will continue to.

The new owners are one of the most helpful and polite groups of people I have done business with, always friendly and helpful, whether it’s by email or telephone or face to face, and they do exactly what they say they will when they say they will.

Hydroworks ER Longley has always delivered an outstanding “service” for us, they even put the salt deliveries in the garage and check/fill the unit.

Their product knowledge is first class.

Thank you all.

Excellent service!

Great Price, Great Service!

Easy to deal with. delivery as stated. No problems.

Excellent customer service and prompt, friendly delivery.

One of the best company’s I have dealt with, nothing is too much trouble.

Just a message to say thank you for the service that your company has shown me, especially today.  

You have gone above and beyond, and have been brilliant.  

You have gone to a lot of trouble and have done more than could have been expected.  

Thank you very much indeed. - by voicemail

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Most people are unaware of the benefits of water treatment.

After 30 years my first water softener needed to be replaced so I looked at the market on the Net. and found Hydroworks who came and did a full survey .

As a result , after further discussion on which was the best course of action I had installed a new water softener by them. Since then it has worked perfectly much better than the original.

Subsequently, I have received salt purchases which have arrived on time and at a reasonable cost.

The professional conduct, and follow up from the whole team has been first class.

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Excellence from a trustworthy and reliable company.

Hydroworks did a good job of selling and installing a Harvey's water softener for us and we are pleased with the outcome.

I would have given 5 stars but for one irritating issue, Where the outside wall was drilled from the inside for the softener overflow pipe, quite a large piece of the face of a brick in the outside wall was knocked off leaving an untidy appearance. If the outside wall could have been drilled from the outside, this might not have happened.

When we get things wrong, every effort is made to correct things and then ensure the customer is delighted. In this case, once we learned of the problem and contacted the customer, we were informed they had solved the problem themselves and didnt feel they needed us to replace the broken brick

We have since received an email from this customer which we felt would be helpful to other customers considering a water softener....

Wednesday 29th August 2018

Laurence

Our water softener was installed on May 4th this year and we started to notice the difference about four days later.

I installed new salt blocks on June 19th (after 46 days) when the level of the old blocks reached the red line and again today 29/8 (70 days) so it seems that your estimate of having to replace the salt blocks every two months was about right.

The things that we notice now are :-

1. the chrome taps and other fittings in the bathrooms remain shiny

2. my shaving water has foam on the top not scum so has the water in the shower tray

3. the eczema on my back is so much better that only rarely do I need to apply any cream to stop the itching. This was a complete surprise. However I do notice when I shower at the sports centre that my back is slightly itchy again.

4. there is no buildup slimey residue in the washing machine.

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Regards

S

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Highly professional, knowledgeable, well organised and friendly company. Amazing service- definitely recommended!

We are so very pleased with our new Eco Water system, installed by Hydroworks.

The plumber made a really professional job of the installation.

The soft water system is very economical, has a useful digital display and works a treat dispensing with the hard water.

We would have no hesitation in recommending Hydroworks.

First class service and excellent products.

Many Thanks

I've used ER Longley/Hydroworks for years and have always been very pleased with the excellent, reliable and trustworthy service.

Since the business has changed hands, the excellent service has continued and I would gladly recommend them.

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Not the cheapest quote for a water softener, but I have absolutely not regrets about choosing Hydroworks over their opposition.

The service was superb, both before the work, during it and, most importantly afterwards as well.

I realised I had made a mistake in how I had asked to softener to be fitted, and when they learned of this during their follow-up visit, they promised to change the installation to correct my mistake - but did not charge me a penny!

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His knowledge of water softeners and how they perform has enabled me provide the right water water softener for my customers.

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Their customer service via email and on the phone is brilliant, keeping me up to date with deliveries.

We started to use Hydroworks in 2017. They came up trumps in fixing past poor installation of our Water softner and met their estimates for the work and a full service.

Communications and appointment times were excellent.

More than happy with the overall service we received.

Email also received:

Firstly, thanks so much to you and your team for the good and attentive work done.

Your attention to detail in customer care is exemplary.

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First class service. Professional team.

We had a new cold water filter fitted & engineer also gave our water softener a health check the service was was very good.

Quick and efficient replacement of our previous softener. No fuss, no mess, and friendly and helpful technician to do the job. Who could ask for more?

A very competent service!  Thank you!

A good experience from start to finish, now we have nice soft water, so thank you Hydroworks very professional team from sale to fitting and aftercare.

Friendly efficient service, clean and tidy too.

Prompt efficient service, would recommend!

Laurence and Gavin are a fantastic team, such great independent advice. The installation and subsequent service, including salt are perfect. It's so nice to know these helpful people are at the end of the phone.

After many years of suffering with eczema we decided to invest in a water softener after this was recommended to us by a friend who said this could improve my skin condition.

We called Hydroworks and Laurence came to our home and did a comprehensive demonstration and showed us the difference between hard and soft water. We were really happy with his personalised approach and therefore we decided to go with Hydroworks to complete the installation.

The installation was completed professionally and without any disruption. It took a few weeks for me to notice a difference in the feel of the water but I guess this was due to the limescale flushing through and out of the system.

After about three weeks the difference was clearly noticeable and having a bath made the water feel silky and smooth.

After about six weeks I started to notice an improvement in my skin and my eczema started to clear up. Due to the difference in now having soft water I am not able to manage my eczema through only having to use moisturisers which means I am no longer reliant of potent steroid creams and I never thought this could be possible!

Whenever we stay away at hotels I immediately feel the difference in the water quality and the adverse effect this has on my skin. I would defiantly recommend a water softener to other people with skin complaints and I cannot recommend Hydroworks enough due to the personal service which we received from Laurence and his team.

Thank you for making such a difference to me and for helping to improve my skin condition!

Gary

Can I say a big hearted thank you for your assistance today, Wednesday 23rd May 2018.

At the drop of a phone call, you sprang in to action. Gavin arrived and duly started work.  Very polite and courteous, extremely knowledgeable and cooperative.  

A very impressive service for my first encounter which in today's world means a lot.

At last an organisation that lives up to its word.

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Although nothing in life is perfect the whole experience of getting our water softener installed by ER Longley came very close to it.

The initial visit from Laurence was helpful and informative and he gave us a lot of advice and guidance as to the best way for the softener to be installed. The price quoted was very competitive.

The fitter, Gavin, came for a visit a few days before installation to assess the area where the softener was being installed and make sure that he was fully aware of all the issues regarding its installation. Gavin did a great job with the installation, fitting everything very carefully and ensuring that pipework was neat and tidy and kept to a minimum.

Laurence kept in touch regularly to make sure all was going well. They asked for no money until the installation was complete.

Finally the other member of the team that we had dealings with, Fiona from the office, was very friendly helpful and efficient.

I recommend Laurence and his team very strongly.

Always a prompt and efficient service from helpful, friendly staff from supply and installation of our water softener to servicing and salt supplies.

Thoroughly recommended.

My personal experience has been very positive. Attended the call the same day, collected the water softener and brought back two days later.

Laurence was very professional and did a great job on setting up the 35L softener and it works wonderfully.

Friendly and helpful, such a tidy installation. Brilliant service.

Laurence, Fiona and Gavin are helpful, efficient and experienced in their individual roles within the company.

First rate company I have no hesitation in recommending the company.

Very good and friendly service. We recommend them for any water softener related jobs!

Highly recommended!  Not many companies as honest and as reliable. A breath of fresh air.

Four of Ian's family have become customers of ours in the years since we took of the business, each having a softener installed in their home, and each with softened, filtered drinking water.