We were looking for a good, reliable and responsive company to help us with installing a water softener. We hadn’t had much luck elsewhere, but we came across Hydroworks and we are so glad we did!

Laurence is professional, with amazing attention to detail and great customer service. He is passionate about the industry and very knowledgeable. Mitchell from the customer service team was polite and helpful, and the installer Jay was friendly and did a great quality job.

Overall, if you’re looking for a reliable business with great customer service, check out Hydroworks!

Not normal for me to award someone 5* but this company were more than polite though reasonable price, more than efficient, even helped me secure a part of the newly installed C Heating tank that had fallen out of place, thankfully their engineer saw it. People like this deserve to succeed.

Punctual, polite, knowledgeable and very fair pricing. Why would you go anywhere else?

Super service. Very professional.

Fantastic service and very customer focused.

I had my water softener fitted by this company on the recommendation of my parents who were very happy with the level of service they received in having their own water softener fitted. Suffice to say I was also impressed with this company and the quality of the product, fitting and after-service. Highly recommended.

Just received my Salt Order – this is a great company. They are professional and the service is excellent. Highly recommend them.​

We were left a little lost for words. We have always had excellent service from this company under the previous ownership, but working with Laurence has certainly been a lightbulb moment for us. He is professional, ethical, incredibly knowledgeable, and was a pleasure to have in our home.

First used Hydroworks in 2019 to fit a water softener in our home. Were really impressed with the quality of their work so didn't hesitate when we moved to contact Laurence and the team again to get a new softener fitted (as we had sold the previous softener with the house).

Again the whole team were amazing - treating us as valued loyal customers and have delivered us with not only a softener but with the Quooker tap all in a very tight single cupboard. I felt included throughout the process and the fitter Jay went above and beyond to ensure that everything fitted and worked as we wanted.

When one of the supplied parts for the Quooker tap was faulty, the entire team, and especially Mitch in the office, took ownership of getting it resolved as quickly as possible, leasing directly with the suppliers to urgently get it fixed within the week.

I would have no hesitation at all to recommend Hydroworks to anyone. Brilliant service throughout.

Hi Laurence

I’ve left a review on Checkatrade but also wanted to thank you again for all your help with removing the old softener and adjusting the pipes before Jay fitted the new one on Friday.
Jay was equally fantastic and I am delighted with the new softener and the filtered water for the kitchen tap too.

Thanks again and very best wishes to you and everyone at Hydroworks.

Dawn

"Fantastic service from first enquiry to the installation of the new water softener" - CheckaTrade - October 2023

Informative and knowledgeable and reliable staff. Would definitely recommend.​

First class service and product​.

Minimax M2 installed and we highly recommend it. Tempting price and very professional installation. So much so, as a family, we have had 3 units installed by Hydroworks recently.

A very understanding and caring response to some domestic issues, finding a professional solution and all resolved without delay, and at a reasonable cost. A service very much to be recommended!

Extremely efficient process from start to finish. Excellent fitting. Highly recommended.

I would like to thank you all for what you have done for us. Our softener is now working well and didn't cost us as much to repair as we had feared it would. I'd especially like to thank Fiona for keeping me informed about the progress all the way.

Friendly and efficient company, very pleased with my water softener.

Really good people to deal with. On-time, friendly but professional.

Great service and cheaper salt!

Great product and customer service, I should have had one fitted long ago. Money well spent.

I recently had a water softener fitted from this amazing company and the service received is absolutely top class!!

Laurence and his team are very polite and professional.

Jay fitted the water softener and by the time he finished you could not tell any work had been done because he kept all areas clean. He explained the whole system and made sure I was clear on the way it worked.

It was only fitted last Wednesday but I am already seeing the benefits! I suffer from psoriasis and am starting to see the improvement in my skin already!! Totally worth every penny spent.

Totally recommended.

Thank you so much Laurence and team.

Easy to deal with and always provide professional and friendly advice!

Thank you so much, such a professional service from start to finish. I would not hesitate to recommend. Delighted.

When our 8-year-old Kinetico softener stopped producing softened water, we had two local companies come and quote for its repair. One wanted to sell us a replacement. Laurence came in and instead of trying to sell us a new softener, he diagnosed the actual fault to be with our loft tank and solved the problem with a simple ball valve change. We were impressed with his integrity.

Nice friendly people with that personal touch. Nothing is too much trouble. Best for salt prices too.

I am so pleased with your efficiency regarding all aspects of the work which was carried out. Also, my presence at your Faversham workshop was very much appreciated, and educational. Thank you very much indeed. With the Kinetico softener now back in service in my home, our water appears to be soft and operates at the correct pressure continually. ​Great satisfaction!

A very good service, very thorough and detailed regarding the fitting, how it would work and what it would mean for our family. Very pleased with the product too.

Exceptional, extremely professional service. Not too many companies these days deserve this kind of comment. I would recommend Hydroworks without hesitation.

Excellent service – both in selecting my machine and then arranging the installation. How nice to deal with a tradesperson who rings back and turns up on time.

Quick delivery and pleasant delivery man!

Very good value and delivered on time.

We bought a water softener, they did the installation and the service was excellent. I would recommend this company to anyone.

Just wanted to say what a pleasure it has been dealing with your company. Your website is easy to use, and the delivery service is outstanding. Thank you; we will definitely be using your services again.

We have used this company since they did the installation in 2013 and will continue to. The new owners are one of the most helpful and polite groups of people I have done business with, always friendly and helpful, whether it’s by email or telephone or face to face, and they do exactly what they say they will when they say they will. Hydroworks ER Longley has always delivered an outstanding “service” for us, they even put the salt deliveries in the garage and check/fill the unit. Their product knowledge is first class. Thank you all.

Excellent service!

Great Price, Great Service!

Easy to deal with. delivery as stated. No problems.

Excellent customer service and prompt, friendly delivery.

One of the best companies I have dealt with, nothing is too much trouble.

Just a message to say thank you for the service that your company has shown me, especially today. You have gone above and beyond, and have been brilliant. You have gone to a lot of trouble and have done more than could have been expected. Thank you very much indeed.

Most people are unaware of the benefits of water treatment. After 30 years my first water softener needed to be replaced so I looked at the market on the Net. and found Hydroworks who came and did a complete survey. As a result, after further discussion on which was the best course of action I had installed a new water softener by them. Since then it has worked perfectly much better than the original. Subsequently, I have received salt purchases that have arrived on time and at a reasonable cost. The professional conduct and follow-up from the whole team have been first-class.

Excellence from a trustworthy and reliable company.

Hydroworks did a good job of selling and installing a Harvey's water softener for us and we are pleased with the outcome. I would have given 5 stars but for one irritating issue, Where the outside wall was drilled from the inside for the softener overflow pipe, quite a large piece of the face of a brick in the outside wall was knocked off leaving an untidy appearance. If the outside wall could have been drilled from the outside, this might not have happened.

In response: When we get things wrong, every effort is made to correct things and then ensure the customer is delighted. In this case, once we learned of the problem and contacted the customer, we were informed they had solved the problem themselves and didn't feel they needed us to replace the broken brick. We have since received an email from this customer which we felt would be helpful to other customers considering a water softener…

Our water softener was installed on May 4th this year and we started to notice the difference about four days later. I installed new salt blocks on June 19th (after 46 days) when the level of the old blocks reached the red line and again today 29/8 (70 days) so it seems that your estimate of having to replace the salt blocks every two months was about right. The things that we notice now are:

1. The chrome taps and other fittings in the bathrooms remain shiny.

2. My shaving water has foam on the top, not scum so has the water in the shower tray.

3. Eczema on my back is so much better that only rarely do I need to apply any cream to stop the itching. This was a complete surprise. However, I do notice when I shower at the sports centre that my back is slightly itchy again.

4. There is no buildup of slimy residue in the washing machine.

Highly professional, knowledgeable, well organised and friendly company. Amazing service, definitely recommended!

We are so very pleased with our new Eco Water system, installed by Hydroworks. The plumber made a really professional job of the installation. The soft water system is very economical, has a useful digital display and works a treat-dispensing with the hard water. We would have no hesitation in recommending Hydroworks. First-class service and excellent products.

I've used ER Longley/Hydroworks for years and have always been very pleased with the excellent, reliable and trustworthy service. Since the business has changed hands, the excellent service has continued and I would gladly recommend them.

Not the cheapest quote for a water softener, but I have absolutely no regrets about choosing Hydroworks over their opposition. The service was superb, both before the work, during it and, most importantly afterwards as well. I realised I had made a mistake in how I had asked for the softener to be fitted, and when they learned of this during their follow-up visit, they promised to change the installation to correct my mistake – but did not charge me a penny!

His knowledge of water softeners and how they perform has enabled me to provide the right water softener for my customers. Their customer service via email and on the phone is brilliant, keeping me up to date with deliveries.

We started to use Hydroworks in 2017. They came up trumps in fixing past poor installation of our water softener and met their estimates for the work and full service. Communications and appointment times were excellent. More than happy with the overall service we received.

First class service. Professional team.

We had a new cold water filter fitted & engineer also gave our water softener a health check the service was was very good.

Quick and efficient replacement of our previous softener. No-fuss, no mess, and friendly and helpful technician to do the job. Who could ask for more?

A very competent service! Thank you!

A good experience from start to finish, now we have nice soft water, so thank you Hydroworks very professional team from sale to fitting and aftercare.

Friendly efficient service, clean and tidy too.

Laurence and Gavin are a fantastic team, such great independent advice. The installation and subsequent service, including salt, are perfect. It's so nice to know these helpful people are at the end of the phone.

After many years of suffering from eczema, we decided to invest in a water softener after this was recommended to us by a friend who said this could improve my skin condition. We called Hydroworks and Laurence came to our home and did a comprehensive demonstration and showed us the difference between hard and soft water. We were really happy with his personalised approach and therefore we decided to go with Hydroworks to complete the installation. The installation was completed professionally and without any disruption. It took a few weeks for me to notice a difference in the feel of the water but I guess this was due to the limescale flushing through and out of the system.

After about three weeks the difference was clearly noticeable and having a bath made the water feel silky and smooth. After about six weeks I started to notice an improvement in my skin and my eczema started to clear up. Due to the difference in now having soft water I am not able to manage my eczema through only having to use moisturisers which means I am no longer reliant on potent steroid creams and I never thought this could be possible! Whenever we stay away at hotels I immediately feel the difference in the water quality and the adverse effect this has on my skin. I would defiantly recommend a water softener to other people with skin complaints and I cannot recommend Hydroworks enough due to the personal service which we received from Laurence and his team. Thank you for making such a difference to me and for helping to improve my skin condition!

Great customer service, extremely efficient and knowledgable, would highly recommend using Hydroworks.

Can I say a big-hearted thank you for your assistance today. At the drop of a phone call, you sprang into action. Gavin arrived and duly started work. Very polite and courteous, extremely knowledgeable and cooperative. Very impressive service for my first encounter which in today's world means a lot. At last, an organisation that lives up to its word.

Although nothing in life is perfect the whole experience of getting our water softener installed by ER Longley came very close to it. The initial visit from Laurence was helpful and informative and he gave us a lot of advice and guidance as to the best way for the softener to be installed. The price quoted was very competitive. The fitter, Gavin, came for a visit a few days before installation to assess the area where the softener was being installed and make sure that he was fully aware of all the issues regarding its installation. Gavin did a great job with the installation, fitting everything very carefully and ensuring that the pipework was neat and tidy and kept to a minimum. Laurence kept in touch regularly to make sure all was going well. They asked for no money until the installation was complete. Finally, the other member of the team that we had dealings with, Fiona from the office, was very friendly helpful and efficient. I recommend Laurence and his team very strongly

Always a prompt and efficient service from the helpful, friendly staff from supply and installation of our water softener to servicing and salt supplies. Thoroughly recommended.

My personal experience has been very positive. Attended the call the same day, collected the water softener and brought it back two days later. Laurence was very professional and did a great job on setting up the 35L softener and it works wonderfully.

Friendly and helpful, such a tidy installation. Brilliant service.

Laurence, Fiona and Gavin are helpful, efficient and experienced in their individual roles within the company. First-rate company I have no hesitation in recommending the company.

Very good and friendly service. We recommend them for any water softener-related jobs!

I have been a customer of Hydroworks for a number of years. On the 19th July, my 3-year-old machine was removed and installed in my son's flat along with a new water filter.

A new replacement softener being installed in my property.

James the engineer arrived ahead of schedule and completed the work in both properties with expertise.

A diligent and clean professional he worked continually in yesterday's extreme heat. Laurence, he is a credit to the company. I would have no hesitation in recommending Hydroworks. 10/10 RATING

Highly recommended! Not many companies are as honest and as reliable. A breath of fresh air.

Four of Ian's family have become customers of ours in the years since we took over the business, each having a softener installed in their home, and each with softened, filtered drinking water.

Although nothing in life is perfect the whole experience of getting our water softener installed by ER Longley came very close to it. The initial visit from Laurence was helpful and informative and he gave us a lot of advice and guidance as to the best way for the softener to be installed. The price quoted was very competitive.

The fitter came for a visit a few days before installation to assess the area where the softener was being installed and make sure that he was fully aware of all the issues regarding its installation. He did a great job with the installation, fitting everything very carefully and ensuring that pipework was neat and tidy and kept to a minimum.

Laurence kept in touch regularly to make sure all was going well. They asked for no money until the installation was complete. Finally the other member of the team that we had dealings with, Fiona from the office, was very friendly helpful and efficient. I recommend Laurence and his team very strongly.

I have now had my water softener for 18 months.
From day 1 when Laurence came to survey and his engineer came to install everything has been spectacularly good.
Fitting was a work of art and presentation could not be faulted.
Everything has been fault-free providing not only soft water but beautiful drinking water.
Fiona in the 'back office is efficient and friendly.
Highly recommend..

A fantastic team, such great independent advice. The installation and subsequent service, including salt are perfect. It's so nice to know these helpful people are at the end of the phone.

Following the original installation of a water softener, they have continued to supply me with salt blocks when required, annual water quality checks and a recent water softener service.

This recent service saw the water softener fully stripped and cleaned by a service engineer who was friendly, polite and professional and all at what I consider to be a cost-effective price.

I would have no hesitation in recommending them to others who are seeking a quality service.

Did my first order and could not have asked for more . Great work , highly recommend

We always get our salt from Hydro Works and received quick excellent service to repair our water softener when it went wrong. I would have no hesitation in recommending this company. Well done.

Exceptional. Always on time with salt deliveries and flexible. Super knowledgeable staff.

I have no idea why more people don't have water softeners in their homes in the UK, especially considering they actually save money over time.

This company leads by example when it comes to outstanding customer service. After using them for some time I feel like I have enough evidence to say the above with confidence. Thank you Laurence and team!

Happy to give an excellent review of customer service to Hydroworks. Used them few times now, always on time with good delivery.

Professional, friendly, caring, efficient.. what more can one ask for?! Laurence & the team fitted the RO system at the our dental practice.
Thank you, guys!

Excellent service and delivery and a very nice delivery driver. Will definitely be ordering more when needed. Will also be ordering washing powder in the near future.

Always a 5 star service from this trusted company.

Hi, I have just had a new water softener installed as my new bathroom was suffering from hard water and needed to be rectified.

I contacted Hydroworks and explained my problem, Laurence and James visited me and explained what was what, I decided to go ahead and even added a Quooker.

The installation was fraught with its issues far more than anticipated on the original visit, but the guys dealt with all issues even went the extra mile by running an existing cable through. I am totally satisfied with Hydroworks from start to finish, they exceeded my expectations and my shower runs perfect after just 4 days

Prompt response to my enquiry, good advice, met all promises.

A joy to work with a Company with a human being on the telephone and for completing the work in an efficient pleasant way leaving everything clean and pristine. Perfect - 10/10 RATING

I've used Hydroworks twice now for water softener tablet salt. My experience on both occasions has been exemplary - particularly great communication on delivery. Very happy to recommend.

Always very professional and efficient when coming into change filters or delivering salt. Happy with their service and have no hesitation in recommending them.

Salt delivered as promised and at a good price.

Excellent service. Work carried out as per quote. Installation was left clean and tidy. Very happy with service provided

Very good, made one phone call, paid by card and had my order delivered within seven days, very efficient and hassle-free. RATING 9/10

Hydroworks called and explained what was needed and why, scheduled the work and showed up on time. Fast, efficient service. RATING 9.5/10

Just supplied some water softener salt. Price very keen and delivery communication excellent.

Excellent service as usual. A very good company to deal with. I always enjoy dealing with them and will continue to in the future. When I need salt I just ring them up and they deliver promptly.  RATING 10/10

My water softener was fitted last June 2021 by Laurence and his team. Wonderful personalised service. On time for the fitting super neat and tidy. Great product with exceptional after-care service. RATING 10/10

Delivered salt on time having advised me of delivery time day before. High-quality product good value

Laurence attend y'day to delivery salt - he performed an impromptu system check too. He spoke candidly about the industry, the machines, which is the best etc. I really valued his honesty, his time (he spent quite a bit of time here) and he had a lovely manner.

I've been reviewing his website, which is great. I shall certainly purchase more salt from him in due course, and then a new machine (Harvey) when the time comes. Truly faultless.

A brilliant company who provides a reliable, quality service which I believe is both professional and cost-effective.

Superb - very friendly and knowledgeable. Punctual.

A quick and efficient service. An easy-to-use website and delivery is always prompt and on time. Everyone I have spoken to is knowledgeable about their products, pleasant and helpful. Highly recommend.

Paul from Hydroworks came to our property yesterday to deliver 250kg of salt to our basement for our softener system (not a small task).

While he was there he kindly also checked our system by performing a diagnostic test, confirming that the system was still working well.

Lawrence, Paul and all of the team at Hydroworks are both incredibly knowledgeable but also deeply helpful.

I have been using them regularly since the softener system was fitted and I wouldn't want to go to anyone else, as their work and service are both second to none.

Thanks team and keep up the great work.

Very efficient and friendly service.

Exceptional experience from start to finish; Super helpful and informative at enquiry stage, really clear with quotes and options, brilliant installation and aftercare. Highly recommended. Thank you to all of the team at Hydroworks

I've ordered salt blocks from Hydroworks a few times now.

The prices are highly competitive but it's also the personal touch that provides satisfaction.

They call you the day before delivery to let you know it will be coming the next day, then their own driver calls you a little before he arrives on the day.

The drivers are always very nice and friendly too.

I'll be talking to them about having my water softener moved from my current house to my new house when I move in a couple of months, as I feel like I can trust them to provide a high-quality service.