The installation was a really tough job at site, and the plumber spent nearly 12hrs and didn't leave until the system was sorted.

What I would say is that the whole Hydroworks team from Laurence, the office guys and fitters give you a bit extra from competitors.

They clearly care a great deal about providing the absolute best job possible. I'd recommend them to all

Guys thank you soo much you I honestly couldn’t ask for anything more ! Well done x

If you want a water softener installed you won't be disappointed with Hydroworks

Lawrence looked at a number of options and he certainly knows what he is talking about. I followed his advice and have not looked back. He came round today to change the filter and delivery more salt replacements for my softener. I just wish I had used this company to install my water softener!

The company is well run, has excellent staff, and their clients are not a number. Highly recommend.

He took away our supply of salt pellets and left a copious supply of salt "bricks" to use in our new unit.

It has worked beautifully since installation and we have a ten year guarantee on it. We are well satisfied

The website is easy to use, products cheaper than direct with the supplier, super friendly delivery staff.

Could not recommend more.

So lovely to deal with a small business getting it so very right.

Well done

Would highly recommend their services

Laurence was exceptionally helpful, providing detailed service insights that informed and simplified our decisions.

Mitchell's communication was prompt and polite.

Jay, the plumber, was meticulous in ensuring optimal placement for our small cupboard.

The cost was reasonable for the high quality received, and the complimentary salt was a nice touch. Overall, very satisfied and would recommend! Thanks!

Although Jay encountered a few difficulties on the way with the installation, he was an extremely pleasant chap to deal with who did his very best for us and we are extremely grateful to him for all his hard work on our unconventional set-up! 

Also, we were very impressed with Dave who came out yesterday and took time to answer all our questions and finish off the outstanding jobs. 

Nothing was too much trouble for either of them and it speaks volumes of the way in which you conduct your business, Laurence, so thank you so much for making sure we were happy with everything. 

We were very impressed at how responsive you were when we discovered a leak that Saturday morning and how accommodating both you and Mitch were in trying to sort out the issue. 

If only every business had such high standards as yours!”

I’ve left a review on Checkatrade but also wanted to thank you again for all your help with removing the old softener and adjusting the pipes before Jay fitted the new one on Friday.
Jay was equally fantastic and I am delighted with the new softener and the filtered water for the kitchen tap too.

Thanks again and very best wishes to you and everyone at Hydroworks.

Dawn

"Fantastic service from first enquiry to the installation of the new water softener" - CheckaTrade - October 2023

Again the whole team were amazing - treating us as valued loyal customers and have delivered us with not only a softener but with the Quooker tap all in a very tight single cupboard. I felt included throughout the process and the fitter Jay went above and beyond to ensure that everything fitted and worked as we wanted.

When one of the supplied parts for the Quooker tap was faulty, the entire team, and especially Mitch in the office, took ownership of getting it resolved as quickly as possible, leasing directly with the suppliers to urgently get it fixed within the week.

I would have no hesitation at all to recommend Hydroworks to anyone. Brilliant service throughout.

Laurence is professional, with amazing attention to detail and great customer service. He is passionate about the industry and very knowledgeable. Mitchell from the customer service team was polite and helpful, and the installer Jay was friendly and did a great quality job.

Overall, if you’re looking for a reliable business with great customer service, check out Hydroworks!

Unusually it did start leaking, but one call and Laurence was at our home within 30 minutes and it was replaced later that day.

Laurence prides himself on his extensive knowledge and customer service.

Have him around for a quote and this will quickly become self-evident!

We've also had a delivery of saltballs from a lovely man who arrived on time and again, Extremely helpful.

A very good service all round.

Laurence and his team are very polite and professional.

Jay fitted the water softener and by the time he finished you could not tell any work had been done because he kept all areas clean. He explained the whole system and made sure I was clear on the way it worked.

It was only fitted last Wednesday but I am already seeing the benefits! I suffer from psoriasis and am starting to see the improvement in my skin already!! Totally worth every penny spent.

Totally recommended.

Thank you so much Laurence and team.

While he was there he kindly also checked our system by performing a diagnostic test, confirming that the system was still working well.

Lawrence, Paul and all of the team at Hydroworks are both incredibly knowledgeable but also deeply helpful.

I have been using them regularly since the softener system was fitted and I wouldn't want to go to anyone else, as their work and service are both second to none.

Thanks team and keep up the great work.

I've been reviewing his website, which is great. I shall certainly purchase more salt from him in due course, and then a new machine (Harvey) when the time comes. Truly faultless.

A joy to work with a Company with a human being on the telephone and for completing the work in an efficient pleasant way leaving everything clean and pristine. Perfect - 10/10 RATING

A new replacement softener being installed in my property.

James the engineer arrived ahead of schedule and completed the work in both properties with expertise.

A diligent and clean professional he worked continually in yesterday's extreme heat. Laurence, he is a credit to the company. I would have no hesitation in recommending Hydroworks. 10/10 RATING

I contacted Hydroworks and explained my problem, Laurence and James visited me and explained what was what, I decided to go ahead and even added a Quooker.

The installation was fraught with its issues far more than anticipated on the original visit, but the guys dealt with all issues even went the extra mile by running an existing cable through. I am totally satisfied with Hydroworks from start to finish, they exceeded my expectations and my shower runs perfect after just 4 days

This recent service saw the water softener fully stripped and cleaned by a service engineer who was friendly, polite and professional and all at what I consider to be a cost-effective price.

I would have no hesitation in recommending them to others who are seeking a quality service.

The fitter came for a visit a few days before installation to assess the area where the softener was being installed and make sure that he was fully aware of all the issues regarding its installation. He did a great job with the installation, fitting everything very carefully and ensuring that pipework was neat and tidy and kept to a minimum.

Laurence kept in touch regularly to make sure all was going well. They asked for no money until the installation was complete. Finally the other member of the team that we had dealings with, Fiona from the office, was very friendly helpful and efficient. I recommend Laurence and his team very strongly.

Four of Ian's family have become customers of ours in the years since we took over the business, each having a softener installed in their home, and each with softened, filtered drinking water.

After about three weeks the difference was clearly noticeable and having a bath made the water feel silky and smooth. After about six weeks I started to notice an improvement in my skin and my eczema started to clear up. Due to the difference in now having soft water I am not able to manage my eczema through only having to use moisturisers which means I am no longer reliant on potent steroid creams and I never thought this could be possible! Whenever we stay away at hotels I immediately feel the difference in the water quality and the adverse effect this has on my skin. I would defiantly recommend a water softener to other people with skin complaints and I cannot recommend Hydroworks enough due to the personal service which we received from Laurence and his team. Thank you for making such a difference to me and for helping to improve my skin condition!

In response: When we get things wrong, every effort is made to correct things and then ensure the customer is delighted. In this case, once we learned of the problem and contacted the customer, we were informed they had solved the problem themselves and didn't feel they needed us to replace the broken brick. We have since received an email from this customer which we felt would be helpful to other customers considering a water softener…

Our water softener was installed on May 4th this year and we started to notice the difference about four days later. I installed new salt blocks on June 19th (after 46 days) when the level of the old blocks reached the red line and again today 29/8 (70 days) so it seems that your estimate of having to replace the salt blocks every two months was about right. The things that we notice now are:

1. The chrome taps and other fittings in the bathrooms remain shiny.

2. My shaving water has foam on the top, not scum so has the water in the shower tray.

3. Eczema on my back is so much better that only rarely do I need to apply any cream to stop the itching. This was a complete surprise. However, I do notice when I shower at the sports centre that my back is slightly itchy again.

4. There is no buildup of slimy residue in the washing machine.