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Read Our COVID-19 Update – May 2020

As of the 1st May 2021, our team are Lateral Flow testing for the symptoms of COVID twice a week, in order to keep our staff, customers and families safe.

Our team continues to follow all strict social distancing guidelines, including sanitising and now the wearing of masks in customer homes where customers are present and this is appropriate.

If we are working within your home, such as changing a filter or servicing a softener, or installing a new softener, we would ask that the area we are working be well ventilated.

The company policy is that we will sanitise our hands on arrival at your home, and on departure too. If we touch surfaces within your home, we will inform you which surfaces we have touched, and we will sanitise those surfaces too with a light bleach solution before we leave.

Our salt was manufactured and stored on pallets more than 30 days ago, and will only have been touched by the member of our team who delivers it, and their hands will be sanitised. We will deliver your salt to your home, and if safe to do so, will leave it in your desired location. If you would prefer your salt to be left outside your home, then we will ascertain beforehand where your preferred safe point is.

Lastly, we will confirm with you that no one in your home is experiencing symptoms or self isolating when booking the appointment to come and see you, plus when confirming the appointment the day before, Daniel will also confirm that no one in your home is self isolating or experiencing symptoms at that time too.

As a final precaution, when we are on our way to your home, the individual coming (Laurence, Alex, Paul or Pete) will also call you to confirm that not only are we experiencing no symptoms, but to ascertain that no circumstances in your own home has changed either.

We remain committed to the safety of our clients, and together we will get through this safely.

Any questions, please call Laurence on 07976 036101 or email the team on

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The purpose of this health check would be to test the quality of the water softness, and also the water hardness levels. We are also happy to do this with a salt delivery, or separately on its own – both at no cost to you.

Additionally, as older fittings can become worn and sometimes even brittle with age, we would also check the installation pipework itself to ensure that there are no obvious signs of leaks or damage occurring to your property.

Furthermore, in recent years we have noted that the water authorities have gradually been increasing water pressures across our region, which we’ve noted can cause havoc to older installations, and sometimes even putting homes at risk of flooding, so we will check your water pressure to ensure that you are fully protected.

Our FREE OF CHARGE health check is aimed at giving you peace of mind that your softener is operating correctly, and still producing the highest quality of softened water & drinking water you will have come to expect from Hydroworks ER Longley.

If it is necessary to make any recommendations, we will provide you with a full list of options.

Note: If your softener has already broken down, then unless you would prefer the best advice only, please book a service instead of a free health check.

If you would like to go ahead and book your FREE OF CHARGE health check on your water softener and drinking water system, then please give either Daniel or Laurence a call on 0800 999 4117 or use the following form.

We’ll then arrange an appointment at your convenience.

We look forward to hearing from you.

My very best,

Laurence Willis (Director)

Book a Free Health Check