View Our COVID-19 Update - 20/05/20

We continue to strive hard to protect our customers, and have strict procedures in place to ensure your safety.

In most circumstances, we are now able to carry out home visits for the purpose of servicing equipment, replacing filters, and delivering salt. We can also now visit your home to help you choose the right softener for your needs (a sales visit), and safely carry out installations as well.

The only exceptions are if someone is either shielding, self-isolating or has symptoms of Coronavirus within your home.

If you would like your salt delivered to you, when we arrive at your home we will place the salt outside the front of your home in the preferred location.

We can also now carry out free of charge health checks on your water softener once more.

If you should happen to have any questions, please do not hesitate to call or email me on hello@hydroworks.co.uk

My very best
Laurence Willis
Managing Director


COVERING KENT, SUSSEX, EAST SURREY & SOUTH EAST LONDON

Hydroworks

Cancellation Policy

NOTICE OF RIGHT TO CANCEL THE CONTRACT

As a customer, when quotes are provided and accepted during a visit to a customers' home, then you are entitled to a cancellation period, in line with the Consumer Contract Regulations.

When we visit you in your home and subsequently send you a quotation by post or email, which you may or may not accept, then there is no cancellation period.  

Cancellation Notice

If you wish to cancel the contract you MUST DO SO IN WRITING and deliver it to the person named below either in person, by post or by email.

Work commencing prior to the expiry of the fourteen day Cancellation Period

If you request a service starts straightaway - In this instance, you will still have the right to cancel, but you must pay for the value of the service that is provided up to the point you cancel.

If the service is provided in full within 14 days - The right to cancel can be lost during the cancellation period if the service is provided in full before the 14 days elapses.

Meet our happy customers

We'll show you how their softeners were installed too!

Richard Cook - Herne Bay

Alison and Stuart Roberts - Herne Hill, Kent

Len Halsall - Eythorne, Kent

Meet Mavis... we're choosing the best Quooker for the home

Richard Cook - Herne Bay