The government have announced a new national lockdown, to start with effect from Thursday 5th November 2020.

The government have also confirmed that trade businesses that work in customer homes may continue as long as they are COVID Secure, which Hydroworks has been throughout the pandemic.

Our team will continue to follow all strict social distancing guidelines, including sanitising and now the wearing of masks in customer homes where customers are present.

If we are working within your home, such as changing a filter or servicing a softener, or installing a new softener, we would ask that the area we are working be well ventilated.

The company policy is that we will sanitise our hands on arrival at your home, and on departure too. If we touch surfaces within your home, we will inform you which surfaces we have touched, and we will sanitise those surfaces too with a light bleach solution before we leave.

Our salt was manufactured and stored on pallets more than 30 days ago, and will only have been touched by the member of our team who delivers it, and their hands will be sanitised. We will deliver your salt to your home, and if safe to do so, will leave it in your desired location. If you would prefer your salt to be left outside your home, then we will ascertain beforehand where your preferred safe point is.

Lastly, we will confirm with you that no one in your home is experiencing symptoms or self isolating when booking the appointment to come and see you, plus when confirming the appointment the day before, Daniel will also confirm that no one in your home is self isolating or experiencing symptoms at that time too.

As a final precaution, when we are on our way to your home, the individual coming (Laurence, Alex or Pete) will also call you to confirm that not only are we experiencing no symptoms, but to ascertain that no circumstances in your own home has changed either.

We remain committed to the safety of our clients, and together we will get through this safely.

Any questions, please call Laurence on 07976 036101 or email the team on hello@hydroworks.co.uk

COVERING KENT, SUSSEX, EAST SURREY & SOUTH EAST LONDON

Hydroworks

Cancellation Policy

NOTICE OF RIGHT TO CANCEL THE CONTRACT

As a customer, when quotes are provided and accepted during a visit to a customers' home, then you are entitled to a cancellation period, in line with the Consumer Contract Regulations.

When we visit you in your home and subsequently send you a quotation by post or email, which you may or may not accept, then there is no cancellation period.

Cancellation Notice

If you wish to cancel the contract you MUST DO SO IN WRITING and deliver it to the person named below either in person, by post or by email.

Work commencing prior to the expiry of the fourteen day Cancellation Period

If you request a service starts straightaway - In this instance, you will still have the right to cancel, but you must pay for the value of the service that is provided up to the point you cancel.

If the service is provided in full within 14 days - The right to cancel can be lost during the cancellation period if the service is provided in full before the 14 days elapses.

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