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Read Our COVID-19 Update – May 2020

As of the 1st May 2021, our team are Lateral Flow testing for the symptoms of COVID twice a week, in order to keep our staff, customers and families safe.

Our team continues to follow all strict social distancing guidelines, including sanitising and now the wearing of masks in customer homes where customers are present and this is appropriate.

If we are working within your home, such as changing a filter or servicing a softener, or installing a new softener, we would ask that the area we are working be well ventilated.

The company policy is that we will sanitise our hands on arrival at your home, and on departure too. If we touch surfaces within your home, we will inform you which surfaces we have touched, and we will sanitise those surfaces too with a light bleach solution before we leave.

Our salt was manufactured and stored on pallets more than 30 days ago, and will only have been touched by the member of our team who delivers it, and their hands will be sanitised. We will deliver your salt to your home, and if safe to do so, will leave it in your desired location. If you would prefer your salt to be left outside your home, then we will ascertain beforehand where your preferred safe point is.

Lastly, we will confirm with you that no one in your home is experiencing symptoms or self isolating when booking the appointment to come and see you, plus when confirming the appointment the day before, Daniel will also confirm that no one in your home is self isolating or experiencing symptoms at that time too.

As a final precaution, when we are on our way to your home, the individual coming (Laurence, Alex, Paul or Pete) will also call you to confirm that not only are we experiencing no symptoms, but to ascertain that no circumstances in your own home has changed either.

We remain committed to the safety of our clients, and together we will get through this safely.

Any questions, please call Laurence on 07976 036101 or email the team on

From sales call… to installation… to your complete satisfaction afterwards.

We'll do a proper job. 

We'll give you all the information you need

When we first meet, we'll take the time to get to know one another. It's really important that you know you can trust us, and can be confident that we will do all we can to exceed your expectations.

We'll establish what you need, answer all your questions clearly and with as much or as little detail as you need, and we'll leave you with a complete no-obligation quotation. We are not hard-sell.

Once you have your softener or filter fitted, we're here for you, firmly feeling that our reputation stems from our commitment to honouring our guarantee to give a world-class level of service.

Comprehensive property survey, free of charge

Selecting the right softener for your home need not be complicated, but it's the area where we see many people struggle, mainly because there is so much misinformation out there, often deliberately placed so that it does confuse.

We believe that this is because the industry deliberately makes it complicated to understand the differences between the products in the marketplace.

When it comes to surveying your property, there are so many factors that need to be considered, and having taken the time to establish all your needs, we'll make it really simple, and get it right, first time.

Book a free no-obligation home survey

Small enough to be local, large enough to care

We are a unique family proud to be the owner-operators of this great business which is the longest established water softener dealership in the UK, founded in 1926.

We see ourselves as custodians of this fantastic piece of history, and our commitment is to make this 94-year old business great, once again.

We have over 9,000 customers that we look after across all of Kent and East Sussex on a daily basis, and are working hard to build the systems to make sure we are local, at all times, for all our customers.

Learn about the team and what drives our ethics

Hydroworks Installation Process

1. The sales call

When we initially come to see you, we will establish which is the best product for your home, your needs, and your future requirements, plus of course your budget.

We'll discuss pricing, payment options, and go into as much or as little detail as you prefer.

2. Pre-installation survey

From time to time, we come across an installation that is a little more complex, and requires a more detailed survey.

Whilst our installation engineer will do an initial survey on the day before starting work, where we feel an additional survey is required before the day of installation, either to overcome technical layout concerns or to answer specific questions, we will book this in with you. This also helps us to ensure that, on these more complex installs, on the day everything goes to plan.

3. Post-installation telephone call

After installation, Daniel will call you to check that you are happy and establish if there is anything that needs our urgent attention.

Where requested or necessary, Daniel will book an appointment for Laurence to come and see you, typically a week later, giving you time to adjust to your new softener.

4. Post-installation visit

Where deemed necessary, the purpose of this visit is to ensure that you are entirely happy.

If there is anything that you feel needs attention, we'll get it sorted. We are entirely committed to your delight and satisfaction. Our reputation is your guarantee.