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Read Our COVID-19 Update – May 2020

As of the 1st May 2021, our team are Lateral Flow testing for the symptoms of COVID twice a week, in order to keep our staff, customers and families safe.

Our team continues to follow all strict social distancing guidelines, including sanitising and now the wearing of masks in customer homes where customers are present and this is appropriate.

If we are working within your home, such as changing a filter or servicing a softener, or installing a new softener, we would ask that the area we are working be well ventilated.

The company policy is that we will sanitise our hands on arrival at your home, and on departure too. If we touch surfaces within your home, we will inform you which surfaces we have touched, and we will sanitise those surfaces too with a light bleach solution before we leave.

Our salt was manufactured and stored on pallets more than 30 days ago, and will only have been touched by the member of our team who delivers it, and their hands will be sanitised. We will deliver your salt to your home, and if safe to do so, will leave it in your desired location. If you would prefer your salt to be left outside your home, then we will ascertain beforehand where your preferred safe point is.

Lastly, we will confirm with you that no one in your home is experiencing symptoms or self isolating when booking the appointment to come and see you, plus when confirming the appointment the day before, Daniel will also confirm that no one in your home is self isolating or experiencing symptoms at that time too.

As a final precaution, when we are on our way to your home, the individual coming (Laurence, Alex, Paul or Pete) will also call you to confirm that not only are we experiencing no symptoms, but to ascertain that no circumstances in your own home has changed either.

We remain committed to the safety of our clients, and together we will get through this safely.

Any questions, please call Laurence on 07976 036101 or email the team on hello@hydroworks.co.uk

We have extensive knowledge of domestic and commercial installations, and will always give our best advice. Our engineers are trained by the manufacturers and regularly undergo update training.

We service and maintain all makes of water softeners and drinking water filters.

Everybody that visits you will be a direct employee of ours, and not subcontracted.

Our pricing is exceptionally reasonable and we will keep you fully informed all the way, letting you know if any parts are required and the cost of those, before we replace anything.

Sometimes when fault finding a softener, a rare exception can occur that makes it complicated to diagnose multiple faults straight off, but you can be assured that every effort will be made to find and fix the fault the first time. If we can't, we'll keep you informed all the way.

If you're not sure if your water softener is working properly, ask us about the FREE health check service we provide. We'll come to your home, check the condition of the installation, test the softness of your incoming hard water, soft water, water pressure and a few other things that we deem to be essential to the perfect operation of a water softener, and then we'll make sure you get a full report from us.

Due to the wide scope of businesses we serve, we offer our customers public liability to £10,000,000.

Commercial water softener servicing

  • Servicing a hospital water softener in Whitstable.
  • Servicing a large commercial Fleck 2910 water softener.

Servicing and Repair

With our in-depth knowledge of almost all water softeners, our service team will keep your softener performing at its best, and will always give you best advice.

We only ever use new genuine spares to ensure you are getting the best value and performance following the repair.

Our service cost is based on a repair on site. If any spares are required, we will give you our best advice as well as the costs so that you are able to make the most informed decision.

If your softener needs to be returned to our workshop for a more complete strip-down and repair under calibrated conditions, we will endeavour to leave you with a *FREE Service Replacement Unit for the period of the repair so that you can continue to enjoy the benefits of softened water. (*subject to availability)

All of our service and repairs come with six-month parts and labour guarantee on replacement components. Should subsequent faults occur that are unrelated to the original service or repair, these will be chargeable.

Book a water softener service or repair

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