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Read Our COVID-19 Update – May 2020

As of the 1st May 2021, our team are Lateral Flow testing for the symptoms of COVID twice a week, in order to keep our staff, customers and families safe.

Our team continues to follow all strict social distancing guidelines, including sanitising and now the wearing of masks in customer homes where customers are present and this is appropriate.

If we are working within your home, such as changing a filter or servicing a softener, or installing a new softener, we would ask that the area we are working be well ventilated.

The company policy is that we will sanitise our hands on arrival at your home, and on departure too. If we touch surfaces within your home, we will inform you which surfaces we have touched, and we will sanitise those surfaces too with a light bleach solution before we leave.

Our salt was manufactured and stored on pallets more than 30 days ago, and will only have been touched by the member of our team who delivers it, and their hands will be sanitised. We will deliver your salt to your home, and if safe to do so, will leave it in your desired location. If you would prefer your salt to be left outside your home, then we will ascertain beforehand where your preferred safe point is.

Lastly, we will confirm with you that no one in your home is experiencing symptoms or self isolating when booking the appointment to come and see you, plus when confirming the appointment the day before, Daniel will also confirm that no one in your home is self isolating or experiencing symptoms at that time too.

As a final precaution, when we are on our way to your home, the individual coming (Laurence, Alex, Paul or Pete) will also call you to confirm that not only are we experiencing no symptoms, but to ascertain that no circumstances in your own home has changed either.

We remain committed to the safety of our clients, and together we will get through this safely.

Any questions, please call Laurence on 07976 036101 or email the team on

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We aren't going to spam you with emails or call you a thousand times. After you fill out the form, either Daniel or myself, Laurence, will reach out to you within the next business day.

What happens when you fill in the form?

Our first objective will be to answer any questions you may have and to understand your needs. We believe in being entirely transparent and will always do the right thing for the customer.

If you're happy for us to do so, either myself, Laurence, or one of my team will visit you to ascertain exactly what needs to be done, and to give you our very best advice based on over 22-years of extensive knowledge within the industry.

If we are providing you with a quotation for work done, we will send this to you by email, typically, explaining in plain English what needs to be done, how we propose to go about it, and why we have made the recommendations we have.

You are always under no obligation, and our visit is a matter of courtesy and won't cost you anything.

To go ahead, just fill out this form to get the process started and we'll be in touch within the next business day.

My very best,

Laurence Willis (Director)

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Hydroworks ER Longley

Kent Showroom

Unit 3, North Street Business Centre, Sheldwich, Faversham, Kent ME13 0LN

Sussex Office & Workshop

4 Views Path, Beech Hill, Haywards Heath RH16 3SF


Sussex Local Number

01444 891 004

Kent Local Number

01795 342 182

Freephone Number

0800 999 4117