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Read Our COVID-19 Update – May 2020

As of the 1st May 2021, our team are Lateral Flow testing for the symptoms of COVID twice a week, in order to keep our staff, customers and families safe.

Our team continues to follow all strict social distancing guidelines, including sanitising and now the wearing of masks in customer homes where customers are present and this is appropriate.

If we are working within your home, such as changing a filter or servicing a softener, or installing a new softener, we would ask that the area we are working be well ventilated.

The company policy is that we will sanitise our hands on arrival at your home, and on departure too. If we touch surfaces within your home, we will inform you which surfaces we have touched, and we will sanitise those surfaces too with a light bleach solution before we leave.

Our salt was manufactured and stored on pallets more than 30 days ago, and will only have been touched by the member of our team who delivers it, and their hands will be sanitised. We will deliver your salt to your home, and if safe to do so, will leave it in your desired location. If you would prefer your salt to be left outside your home, then we will ascertain beforehand where your preferred safe point is.

Lastly, we will confirm with you that no one in your home is experiencing symptoms or self isolating when booking the appointment to come and see you, plus when confirming the appointment the day before, Daniel will also confirm that no one in your home is self isolating or experiencing symptoms at that time too.

As a final precaution, when we are on our way to your home, the individual coming (Laurence, Alex, Paul or Pete) will also call you to confirm that not only are we experiencing no symptoms, but to ascertain that no circumstances in your own home has changed either.

We remain committed to the safety of our clients, and together we will get through this safely.

Any questions, please call Laurence on 07976 036101 or email the team on hello@hydroworks.co.uk

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Delivery

Salt delivery area

We deliver Water Softener Salt and Washing Powder* for FREE within our day-to-day operating areas of Kent and Sussex. The following delivery postcode areas apply:

Our water softener salt and washing powder free delivery area.
  • Brighton: BN
  • Bromley: BR
  • Croydon: CR0, 1, 2, 3, 5, 6, 7, 8
  • Canterbury: CT
  • Dartford: DA
  • Kingston upon Thames: KT20 5, KT20 6, KT20 7
  • Rochester: ME
  • Redhill: RH
  • Sutton: SM7 1, SM7 2, SM7 3
  • South East London: SE2, 3, 4, 5, 6, 7, 8, 9, 10, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24, 25, 26, 27, 28
  • Tunbridge Wells: TN

Our service includes FREE delivery to your home where we will put your salt neatly away in your preferred location. We will refill your water softener for you, and check the performance of the softener to ensure it is producing beautifully softened water.

Please allow up to 10 working days from the date of your order for delivery.

Need it sooner? Call us for an urgent delivery on 0800 999 4117.

Delivery is Monday to Friday (excluding bank holidays) 9.00am–5.00pm.

We will phone or email you the working day before to confirm when that will be.

We will also phone you on the delivery day itself to confirm a more accurate arrival time.

Please note:

  • We do not deliver salt and washing powder outside these postcodes areas.
  • While we will deliver salt or service your softener within the London congestion zone, the congestion charge will apply.

* Minimum order of 3 boxes if ordered without salt.

UK delivery

All other items are available for mainland UK delivery.

Water Hardness Test Tablets – free postage.

Installation Kits and all Taps – courier charges will apply. We will inform you accordingly once we receive your order.

Please allow up to 3 working days for your delivery.

Meet our Happy Customers

We'll show you how their softeners were installed too!

  • Richard Cook – Herne Bay.
  • Alison and Stuart Roberts – Herne Hill, Kent.
  • Len Halsall – Eythorne, Kent.
  • Meet Mavis... We're choosing the best Quooker for the home.