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Delivery

Christmas delivery

We are unable to guarantee that you will get your delivery before Christmas if you order after Thursday 9th December. If you order after this date we will try our hardest to get it to you before Christmas, otherwise it will be in the first week of the new year. If you order after the 17th December, the latest we will deliver will be the 11th of January 2022.

Salt delivery area

We deliver Water Softener Salt and Washing Powder* for FREE within our day-to-day operating areas of Kent and Sussex. The following delivery postcode areas apply:

Our water softener salt and washing powder free delivery area.
  • Brighton: BN
  • Bromley: BR
  • Croydon: CR0, 1, 2, 3, 5, 6, 7, 8
  • Canterbury: CT
  • Dartford: DA
  • Kingston upon Thames: KT20 5, KT20 6, KT20 7
  • Rochester: ME
  • Redhill: RH
  • Sutton: SM7 1, SM7 2, SM7 3
  • South East London: SE2, 3, 4, 5, 6, 7, 8, 9, 10, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24, 25, 26, 27, 28
  • Tunbridge Wells: TN

Our service includes FREE delivery to your home where we will put your salt neatly away in your preferred location. We will refill your water softener for you, and check the performance of the softener to ensure it is producing beautifully softened water.

Please allow up to 10 working days from the date of your order for delivery.

Need it sooner? Call us for an urgent delivery on 0800 999 4117.

Delivery is Monday to Friday (excluding bank holidays) 9.00am–5.00pm.

We will phone or email you the working day before to confirm when that will be.

We will also phone you on the delivery day itself to confirm a more accurate arrival time.

Please note:

  • We do not deliver salt and washing powder outside these postcodes areas.
  • While we will deliver salt or service your softener within the London congestion zone, the congestion charge will apply.

* Minimum order of 3 boxes if ordered without salt.

UK delivery

All other items are available for mainland UK delivery.

Water Hardness Test Tablets – free postage.

Installation Kits and all Taps – courier charges will apply. We will inform you accordingly once we receive your order.

Please allow up to 3 working days for your delivery.