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Read Our COVID-19 Update – May 2020

As of the 1st May 2021, our team are Lateral Flow testing for the symptoms of COVID twice a week, in order to keep our staff, customers and families safe.

Our team continues to follow all strict social distancing guidelines, including sanitising and now the wearing of masks in customer homes where customers are present and this is appropriate.

If we are working within your home, such as changing a filter or servicing a softener, or installing a new softener, we would ask that the area we are working be well ventilated.

The company policy is that we will sanitise our hands on arrival at your home, and on departure too. If we touch surfaces within your home, we will inform you which surfaces we have touched, and we will sanitise those surfaces too with a light bleach solution before we leave.

Our salt was manufactured and stored on pallets more than 30 days ago, and will only have been touched by the member of our team who delivers it, and their hands will be sanitised. We will deliver your salt to your home, and if safe to do so, will leave it in your desired location. If you would prefer your salt to be left outside your home, then we will ascertain beforehand where your preferred safe point is.

Lastly, we will confirm with you that no one in your home is experiencing symptoms or self isolating when booking the appointment to come and see you, plus when confirming the appointment the day before, Daniel will also confirm that no one in your home is self isolating or experiencing symptoms at that time too.

As a final precaution, when we are on our way to your home, the individual coming (Laurence, Alex, Paul or Pete) will also call you to confirm that not only are we experiencing no symptoms, but to ascertain that no circumstances in your own home has changed either.

We remain committed to the safety of our clients, and together we will get through this safely.

Any questions, please call Laurence on 07976 036101 or email the team on

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Case Study – Large Country Estate

This large country estate that we look after has got multiple houses on it including a large stately home.

A very large water storage tank serves the main house and this is serviced by two duplex water softeners.

The current softeners were increasingly struggling with the low volume of water used in the main house and we identified very early on that the impact of this was trickle flow which was resulting in hard water.

The client decided that they would like us to initially take one of the softeners off-line and see if that made a difference and at the same time we suggested that in order for that to possibly work, at the very least we should also replace the ball-valves on the tank with delayed action float valves.

These new float valves allow the water to go into the tank of a much greater flow rate which allows the water to refresh better but also most importantly would allow the volume of water stored to be reduced quite significantly as stored water should be turned over frequently.

By taking the one softener off-line we were able to reduce their salt and water running costs by 12.5 kg per regeneration and over 325 L of water saved.

On our return to check how well the system was working, we noted that the water in the tank was as expected still hard.

At this point we advised the client to take the full recommendation given initially and to update the softeners with a new Minimax Big Blue.

We decided to strip down the existing softness but leave them in situ for the future when the estate is more in use again and let the new smaller softener provide the needs of the estate in its current position.

The result of updating to the new softener is we now use 75 L of water per regeneration and just 900g of salt, which is a significant financial saving to the estate who will save thousands of pounds a year.

Best of all, the water is now completely soft.

Large country estate with reducing water usage.