Read Our COVID-19 Update - 02/11/20

The government have announced a new national lockdown, to start with effect from Thursday 5th November 2020.

The government have also confirmed that trade businesses that work in customer homes may continue as long as they are COVID Secure, which Hydroworks has been throughout the pandemic.

Our team will continue to follow all strict social distancing guidelines, including sanitising and now the wearing of masks in customer homes where customers are present.

If we are working within your home, such as changing a filter or servicing a softener, or installing a new softener, we would ask that the area we are working be well ventilated.

The company policy is that we will sanitise our hands on arrival at your home, and on departure too.  If we touch surfaces within your home, we will inform you which surfaces we have touched, and we will sanitise those surfaces too with a light bleach solution before we leave.

Our salt was manufactured and stored on pallets more than 30 days ago, and will only have been touched by the member of our team who delivers it, and their hands will be sanitised.  We will deliver your salt to your home, and if safe to do so, will leave it in your desired location.  If you would prefer your salt to be left outside your home, then we will ascertain beforehand where your preferred safe point is.

Lastly, we will confirm with you that no one in your home is experiencing symptoms or self isolating when booking the appointment to come and see you, plus when confirming the appointment the day before, Daniel will also confirm that no one in your home is self isolating or experiencing symptoms at that time too.  

As a final precaution, when we are on our way to your home, the individual coming (Laurence, Alex or Pete) will also call you to confirm that not only are we experiencing no symptoms, but to ascertain that no circumstances in your own home has changed either.

We remain committed to the safety of our clients, and together we will get through this safely.

Any questions, please call Laurence on 07976 036101 or email the team on


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Our highly trained team will take the time to understand what you want to accomplish, then give you the best advice accordingly.

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What happens when you fill in the form?

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We aren't going to spam you with emails or call you a thousand times. After you fill out the form, either Daniel or myself, Laurence, will reach out to you within the next business day.

Our first objective will be to answer any questions you may have, and to understand your needs.  We believe in being entirely transparent and will always do the right thing for the customer.

If you're happy for us to do so, either myself, Laurence or my engineer Gavin will come and see to ascertain exactly what needs to be done, and to give you our very best advice based on over 20-years of extensive knowledge within the industry.

If we are providing you with a quotation for work done, we will send this to you by email typically, explaining in plain English what needs to be done, how we propose to go about it, and why we have made the recommendations we have.

You are always under no obligation, and our visit is a matter of courtesy and won't cost you anything.

To go ahead, just fill out this form to get the process started and we'll be in touch within the next business day.

My very best,

Laurence Willis


Sussex Local Number

01444 891 004

Kent Local Number

01795 342 182

Our Kent Showroom

Unit 3, North Street Business Centre, Sheldwich, Faversham, Kent, ME13 0LN

Our Sussex Office & Workshop

4 Views Path Beech Hill, Haywards Heath, RH16 3SF

Visit our Kent Showroom