Read Our COVID-19 Update - 02/11/20

The government have announced a new national lockdown, to start with effect from Thursday 5th November 2020.

The government have also confirmed that trade businesses that work in customer homes may continue as long as they are COVID Secure, which Hydroworks has been throughout the pandemic.

Our team will continue to follow all strict social distancing guidelines, including sanitising and now the wearing of masks in customer homes where customers are present.

If we are working within your home, such as changing a filter or servicing a softener, or installing a new softener, we would ask that the area we are working be well ventilated.

The company policy is that we will sanitise our hands on arrival at your home, and on departure too.  If we touch surfaces within your home, we will inform you which surfaces we have touched, and we will sanitise those surfaces too with a light bleach solution before we leave.

Our salt was manufactured and stored on pallets more than 30 days ago, and will only have been touched by the member of our team who delivers it, and their hands will be sanitised.  We will deliver your salt to your home, and if safe to do so, will leave it in your desired location.  If you would prefer your salt to be left outside your home, then we will ascertain beforehand where your preferred safe point is.

Lastly, we will confirm with you that no one in your home is experiencing symptoms or self isolating when booking the appointment to come and see you, plus when confirming the appointment the day before, Daniel will also confirm that no one in your home is self isolating or experiencing symptoms at that time too.  

As a final precaution, when we are on our way to your home, the individual coming (Laurence, Alex or Pete) will also call you to confirm that not only are we experiencing no symptoms, but to ascertain that no circumstances in your own home has changed either.

We remain committed to the safety of our clients, and together we will get through this safely.

Any questions, please call Laurence on 07976 036101 or email the team on


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Book your FREE water softener health check

£ 0.00 

The purpose of this FREE health check would be to test the quality of the water softness, and also the water hardness levels, and we're happy to do this with a salt delivery, or separately on its own - both at no cost to you Additionally, as older fittings can become worn and sometimes even brittle with age, we would also check the installation pipework itself to ensure that there are no obvious signs of leaks or damage occurring to your property. Furthermore, in recent years we have noted that the water authorities have gradually been increasing water pressures across our region, which we’ve noted can cause havoc to older installations, and sometimes even putting homes at risk of flooding, so we will check your water pressure to ensure that you are fully protected. Our FREE OF CHARGE health check is aimed at giving you peace of mind that your softener is operating correctly, and still producing the highest quality of softened water & drinking water you will have come to expect from Hydroworks ER Longley. If it is necessary to make any recommendations, we will provide you with a full list of options.

Return and refund policy

Our service includes free delivery to your home where we will put your salt neatly away in your preferred location. We will refill your water softener for you, and check the performance of the softener to ensure it is producing beautifully softened water. FREE DELIVERY WITHIN OUR DAY-TO-DAY OPERATING AREAS WITHIN KENT AND SUSSEX.

Please Note

If your softener has already broken down, then unless you would prefer best advice only, please book a service instead of a free health check. You can do that on our Service and Repair of Softeners page of our website.

If your softener has already broken down, then unless you would prefer best advice only, please book a service instead of a free health check. You can do that on our Service and Repair of Softeners page of our website.

Book my free check

Meet our happy customers

We'll show you how their softeners were installed too!

Richard Cook - Herne Bay

Alison and Stuart Roberts - Herne Hill, Kent

Len Halsall - Eythorne, Kent

Meet Mavis... we're choosing the best Quooker for the home

Richard Cook - Herne Bay