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Read Our COVID-19 Update – May 2020

As of the 1st May 2021, our team are Lateral Flow testing for the symptoms of COVID twice a week, in order to keep our staff, customers and families safe.

Our team continues to follow all strict social distancing guidelines, including sanitising and now the wearing of masks in customer homes where customers are present and this is appropriate.

If we are working within your home, such as changing a filter or servicing a softener, or installing a new softener, we would ask that the area we are working be well ventilated.

The company policy is that we will sanitise our hands on arrival at your home, and on departure too. If we touch surfaces within your home, we will inform you which surfaces we have touched, and we will sanitise those surfaces too with a light bleach solution before we leave.

Our salt was manufactured and stored on pallets more than 30 days ago, and will only have been touched by the member of our team who delivers it, and their hands will be sanitised. We will deliver your salt to your home, and if safe to do so, will leave it in your desired location. If you would prefer your salt to be left outside your home, then we will ascertain beforehand where your preferred safe point is.

Lastly, we will confirm with you that no one in your home is experiencing symptoms or self isolating when booking the appointment to come and see you, plus when confirming the appointment the day before, Daniel will also confirm that no one in your home is self isolating or experiencing symptoms at that time too.

As a final precaution, when we are on our way to your home, the individual coming (Laurence, Alex, Paul or Pete) will also call you to confirm that not only are we experiencing no symptoms, but to ascertain that no circumstances in your own home has changed either.

We remain committed to the safety of our clients, and together we will get through this safely.

Any questions, please call Laurence on 07976 036101 or email the team on

How to bypass your water softener

Identify your water softener bypass valve

Every softener installation has a bypass valve. It allows the water coming into your home to “bypass” the softener should you have a problem.

Follow the hoses from the water softener to the point where they join the main copper pipes. This is where the bypass set is located.

There will be three valves here, and depending on the age of your softener, and who installed it, they could possibly look anything like the following:

Once you have located the valves, you'll need to turn all three valves ¼ turn in order to isolate the water supply and also turn the water on so that you have a hard water supply to keep water flowing into your property in the meantime.

If you have an electric water softener, now that your water softener is bypassed, you can now safely turn your water softener off at the electrical mains socket if you wish to.

A typical water softener installation

This is what your water softener installation might look like.

Bypassing your water softener

This is how you go about bypassing your water softener.

Download and print the instructions