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Read Our COVID-19 Update – May 2020

As of the 1st May 2021, our team are Lateral Flow testing for the symptoms of COVID twice a week, in order to keep our staff, customers and families safe.

Our team continues to follow all strict social distancing guidelines, including sanitising and now the wearing of masks in customer homes where customers are present and this is appropriate.

If we are working within your home, such as changing a filter or servicing a softener, or installing a new softener, we would ask that the area we are working be well ventilated.

The company policy is that we will sanitise our hands on arrival at your home, and on departure too. If we touch surfaces within your home, we will inform you which surfaces we have touched, and we will sanitise those surfaces too with a light bleach solution before we leave.

Our salt was manufactured and stored on pallets more than 30 days ago, and will only have been touched by the member of our team who delivers it, and their hands will be sanitised. We will deliver your salt to your home, and if safe to do so, will leave it in your desired location. If you would prefer your salt to be left outside your home, then we will ascertain beforehand where your preferred safe point is.

Lastly, we will confirm with you that no one in your home is experiencing symptoms or self isolating when booking the appointment to come and see you, plus when confirming the appointment the day before, Daniel will also confirm that no one in your home is self isolating or experiencing symptoms at that time too.

As a final precaution, when we are on our way to your home, the individual coming (Laurence, Alex, Paul or Pete) will also call you to confirm that not only are we experiencing no symptoms, but to ascertain that no circumstances in your own home has changed either.

We remain committed to the safety of our clients, and together we will get through this safely.

Any questions, please call Laurence on 07976 036101 or email the team on hello@hydroworks.co.uk

Queen's Award for Enterprise

There is only one British manufacturer in the entire water softening industry, and this means a lot in our opinion, and was one of the original reasons I accepted the offer to run Harvey's dealer network when I was approached back in 2010.

Today, Harvey Water Softeners were awarded the 2018 Queen's Award for Innovation. That is a tremendous achievement in technology!

Manufactured by Harvey Water Softeners, the Minimax M2 has a pedigree foundation based on what is right for the UK marketplace.

Not only is the Minimax range suitable for every plumbing system found in the UK, but Harvey's have worked hard to smooth out regulation, to ensure that our industry is not influenced by the agendas of European manufacturers, and to overcome the various topics that have held our industry back over the years.

These centred mainly around the question of whether it is safe or not to drink softened water, plus to uncover the baffling topic of whether softeners are harmful to boilers. Which they are not.

But let's talk about it one step further.

Unlike other manufacturers selling into the UK (they're all foreign), Harvey's go out of their way to help the local family-run businesses, like our own, to grow, by helping us to create more customers and generate more leads.

Every other company we have ever dealt with has always put the pressure on us to sell more of their products, while offering either very little practical support, or reducing it.

‍This is yet another reason our values match Harvey's Values.