5. Why you can trust what you're reading here

I come to this conversation from a place of real experience.

I’ve been around the water softening industry for over 25 years, and I’ve been fortunate to learn directly from some of the most respected names in our sector — including Neil Grant of Kennet Water, Harvey Bowden of Harvey Softeners, and my own father, Arthur Willis, a widely respected industrial scientist.

When I joined Harvey Softeners in 2009, Harvey and I often discussed the public perceptions around drinking softened water. He explained that the myth was so deeply rooted that changing people’s minds might be nearly impossible.

At the time, Harvey had written a detailed document on the safety of softened water — but it was quite technical and lengthy, and difficult for many consumers (and even some in the trade) to digest.

As Harvey's Dealer Manager, I proposed writing a simplified one-page summary to help retrain our national dealer network. Harvey reviewed and approved it — and off I went, training professionals and tradesmen across the country.

You can download my original document here if you’d like to see it — or keep reading for the key facts.

Later, when I purchased Hydroworks and became an NHS Approved Contractor, I decided to go even further — writing this page you’re reading now, with even deeper research and reassurance.

Before we continue:

The most important thing is that you feel comfortable.

If you would prefer to have a separate hard water drinking tap installed alongside your softener, that’s absolutely fine with us.

It’s always your choice.