Gregor Mathieson

DIRECTOR:  Head of People and operations

At Hydroworks, our people are the foundation of every customer experience. When our team feels supported, valued, and proud of their work, our customers feel the difference — in the care we take, the clarity we offer, and the consistent quality of every installation and service visit.

Gregor joined us in July 2025 as "Director: Head of People & Operations" to make sure that foundation stays strong.

His remit is simple but powerful: listen, notice, support. Gregor believes that when people are happy in their work, customers receive a level of service that feels effortless, genuine, and trustworthy.

He brings a calm, constructive energy to the business. A listener first and a motivator by nature, Gregor helps ensure that every interaction — within the team and with our customers — reflects the same values: kindness, professionalism, and pride in doing things properly.

His purpose is to connect people, refine processes, and make sure every customer feels the benefits of a team working at its very best.

Gregor’s Personal Mission

“My role at Hydroworks is to be a supportive and constructive voice within the team. I’m here to listen, to understand, and to strengthen the connections between people, processes, and our shared purpose.

My aim is to ensure that every member of the team feels valued and able to thrive — because when people are happy and supported, our customers receive the highest standard of care.”

Gregor's Guiding Principles
 

• Listen first, support always — the rest will follow.

• People first — everything else grows from there.

• Be present, be positive, be useful.

• Small actions, big difference — one conversation at a time.

• Stay observant, stay kind, stay real.

• Encourage quietly, lead naturally.
  
  
  

The Hydroworks Service Ethos

At the heart of Hydroworks is people — their care, effort, and pride in what they do. Gregor’s approach is to create an environment where every voice is heard, every idea has space, and everyone feels respected.

Through understanding, collaboration, and encouragement, he helps ensure our customers receive not only the best products and advice but also a level of service built on trust, integrity, and genuine human warmth.

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From Laurence Collins-Willis, Managing Director

“As a local business that continues to grow significantly, I have been on the look-out for a complementary director to join me for the past few years.

As we edge closer to a turnover on the upper left side of £1m, I feel a deep responsibility to safeguard the livelihoods of our team, uphold the trust and high standards expected by our customers, and protect the legacy of running the second-oldest water softener business in our sector.

The business is now simply too large for one person to oversee every aspect of operations, and I know where my strengths — and limitations — lie. My focus is on customer happiness and the long-term future of the business, which is why I’ve been searching for the right person to lead and support our team, including me.

I’m absolutely delighted to appoint Gregor Mathieson as Director: Head of People and Operations at Hydroworks. He brings a wealth of experience, professionalism, and calm authority to our team. Gregor is an excellent motivator whose focus is firmly rooted in starting from a base of excellence - a value we both breath passionately.

His belief that strong, supported people create outstanding customer experiences aligns perfectly with our values — and Hydroworks is already delivering an even higher level of care because of the way Gregor leads.”