Read Our COVID-19 Update - 02/11/20

The government have announced a new national lockdown, to start with effect from Thursday 5th November 2020.

The government have also confirmed that trade businesses that work in customer homes may continue as long as they are COVID Secure, which Hydroworks has been throughout the pandemic.

Our team will continue to follow all strict social distancing guidelines, including sanitising and now the wearing of masks in customer homes where customers are present.

If we are working within your home, such as changing a filter or servicing a softener, or installing a new softener, we would ask that the area we are working be well ventilated.

The company policy is that we will sanitise our hands on arrival at your home, and on departure too.  If we touch surfaces within your home, we will inform you which surfaces we have touched, and we will sanitise those surfaces too with a light bleach solution before we leave.

Our salt was manufactured and stored on pallets more than 30 days ago, and will only have been touched by the member of our team who delivers it, and their hands will be sanitised.  We will deliver your salt to your home, and if safe to do so, will leave it in your desired location.  If you would prefer your salt to be left outside your home, then we will ascertain beforehand where your preferred safe point is.

Lastly, we will confirm with you that no one in your home is experiencing symptoms or self isolating when booking the appointment to come and see you, plus when confirming the appointment the day before, Daniel will also confirm that no one in your home is self isolating or experiencing symptoms at that time too.  

As a final precaution, when we are on our way to your home, the individual coming (Laurence, Alex or Pete) will also call you to confirm that not only are we experiencing no symptoms, but to ascertain that no circumstances in your own home has changed either.

We remain committed to the safety of our clients, and together we will get through this safely.

Any questions, please call Laurence on 07976 036101 or email the team on


How to bypass your water softener

How to bypass your water softener in an EMERGENCY

How to bypass your water softener

How to bypass your water softener in an EMERGENCY

How to bypass your water softener

Click here to download and print instructions

Try to identify your water softener bypass from the photos below

Every softener installation has a bypass valve.  It allows the water coming into your home to “bypass” the softener should you have a problem.  

  • Follow the hoses from the water softener to the point where they join the main copper pipes. This is where the bypass set is located.
  • There will be three valves here, and depending on the age of your softener, and who installed it, they could possibly look anything like the following:-
  • Once you have located the valves, you'll need to turn all three valves ¼ turn in order to isolate the water supply and also turn the water on so that you have a hard water supply to keep water flowing into your property in the meantime.
  • If you have an electric water softener, now that your water softener is bypassed, you can now safely turn your water softener off at the electrical mains socket if you wish to.

So, this is what your water softener installation might look like

And this is how you go about bypassing your water softener

Meet our happy customers

We'll show you how their softeners were installed too!

Richard Cook - Herne Bay

Alison and Stuart Roberts - Herne Hill, Kent

Len Halsall - Eythorne, Kent

Meet Mavis... we're choosing the best Quooker for the home

Richard Cook - Herne Bay