No expensive yearly servicing. No fuss

It’s almost unheard of in the water softener industry: A system that doesn’t need annual servicing to keep its warranty valid.

Most softeners - especially single-cylinder models - require yearly servicing. This is partly due to the type of salt they use (usually tablet or granular), which can cause internal wear, salt build-up, or brine contamination. But it’s almost always also a commercial decision they make: many manufacturers restrict servicing to their own service staff, meaning you’re often locked into higher service charges, with no option to choose an independent provider.

To make matters worse, those same companies often withhold spare parts from businesses like ours - so if something goes wrong, you’re at the mercy of their pricing and availability. It’s a closed system designed to benefit them, not you.

What makes the Harvey Minimax range different is that it’s been engineered from the ground up to be service-free. You don’t need to book annual call-outs, and crucially, your warranty stays intact - because the system is built to last, not to keep generating service revenue.

You may hear claims from other brands that “no servicing is required,” but here’s the truth: in other countries, those same manufacturers recommend or even require annual servicing. The messaging often changes depending on the market - and in the UK, it’s often presented differently to compete with Harvey's, who are the market leader in Europe.

At Hydroworks, we believe in clarity and value. That’s why we offer our own Hydroworks Care Package, which extends your warranty on both parts and labour to a full 10 years - giving you long-term peace of mind without locking you into expensive service contracts.

We can’t promise your softener will never go wrong - but we can say this:

Over the years, you’ll save hundreds of pounds - and avoid a lot of unnecessary appointments.

Hydroworks Care Package

Peace of Mind. No Small Print. No Surprises.

We created the Hydroworks Care Package at the request of some customers to give our customers long-term reassurance - without locking them into costly annual service contracts or hidden conditions. 

It extends your Minimax warranty to a full 10 years on both parts and labour. 

What’s included:

• 10-year cover for all mechanical parts

• Labour included for repairs or technical callouts

• Priority response from our in-house engineering team

• No “compulsory service” clauses - just clear, honest protection
  
  

It’s ideal for anyone who wants to future-proof their system, stay protected, and avoid unexpected bills. And because it’s designed by us, it reflects what Hydroworks stands for: fairness, transparency, and doing things properly.

Ask us about the Care Package when you book your installation