Read Our COVID-19 Update - 02/11/20

The government have announced a new national lockdown, to start with effect from Thursday 5th November 2020.

The government have also confirmed that trade businesses that work in customer homes may continue as long as they are COVID Secure, which Hydroworks has been throughout the pandemic.

Our team will continue to follow all strict social distancing guidelines, including sanitising and now the wearing of masks in customer homes where customers are present.

If we are working within your home, such as changing a filter or servicing a softener, or installing a new softener, we would ask that the area we are working be well ventilated.

The company policy is that we will sanitise our hands on arrival at your home, and on departure too.  If we touch surfaces within your home, we will inform you which surfaces we have touched, and we will sanitise those surfaces too with a light bleach solution before we leave.

Our salt was manufactured and stored on pallets more than 30 days ago, and will only have been touched by the member of our team who delivers it, and their hands will be sanitised.  We will deliver your salt to your home, and if safe to do so, will leave it in your desired location.  If you would prefer your salt to be left outside your home, then we will ascertain beforehand where your preferred safe point is.

Lastly, we will confirm with you that no one in your home is experiencing symptoms or self isolating when booking the appointment to come and see you, plus when confirming the appointment the day before, Daniel will also confirm that no one in your home is self isolating or experiencing symptoms at that time too.  

As a final precaution, when we are on our way to your home, the individual coming (Laurence, Alex or Pete) will also call you to confirm that not only are we experiencing no symptoms, but to ascertain that no circumstances in your own home has changed either.

We remain committed to the safety of our clients, and together we will get through this safely.

Any questions, please call Laurence on 07976 036101 or email the team on


Learning Hub

The most comprehensive water softening library

Browse our extensive library of resources

Choosing the right water softener for your home

When selecting a water softener for your home, how do you choose the right one?

In our view, it is incredibly important to choose your softener with tremendous care. If you select very well, this should be a decision you need only make once every 15 - 20 years, and if you're very lucky, your softener could last you much, much longer.

FInd out more

Can softened water help eczema?

The clinical testing is now complete, there IS a link. Hard water could contribute to eczema

In this article we talk about the way in which hard and softened water can affect eczma.

FInd out more

Can you safely drink softened water?

Yes, and it's even considered 'wholesome'

Worried about wether or not you can drink softened water? This article tackles the myths surrounding topics such as sodium levels and water drinking standards.

FInd out more

How much salt will my softener use?

Discover how to reduce the amount of salt you will use...

Discover how to reduce the amount of salt you will use in your water softener.

FInd out more

What are the benefits of softened water?

Make the water in your home an enjoyable, lasting experience

Curious of the benefits of softened water? From great effects on hair and skin to financial savings, this article will guide you through some of the day-to-day benefits of having a water softener.

FInd out more

How damaging is hard water really?

Hardwater damages everything it touches...

In this article we cover exactly how hard water can affect your appliances in day-to-day use.

FInd out more

Where does our hard water come from?

From rain water to stream water, our water collects hard water minerals

Where does our water come from? Here you can find step by step processes as to how hard water ends up in your home.

FInd out more

What are the best energy saving devices?

What are the best energy saving devices? You may be surprised

What are the best energy saving devices for your home? From water softeners to solar panels.

FInd out more

How quickly will a softener pay for itself?

How quickly can a water softener pay for itself?

Unsure wether an investment in a water softener is worth it? Here you can learn how your water softener can pay for itself in just 3 years of regular use.

FInd out more

How to choose the best softener installer

With so many companies selling water softeners, here's how to choose the best one for you...

Here is our guide to ensuring you choose the right water softener installer for you.

FInd out more

Can you put softened water into a boiler?

Protect your boiler: the common sense approach. Use softened water in your central heating system and enjoy the benefits.

Can you put soft water into boilers? Here we tackle the myths around boiler corrosion.

FInd out more

What is chlorine contamination?

And how do you protect your water softener and your home from it?

What is chlorine contamination and what actions to take if you find yourself in this situation.

FInd out more

How to bypass your water softener

How to bypass your water softener in an EMERGENCY

Wondering how to bypass your water softener? Here's an article that covers the fundamentals.

FInd out more

What is the position on Kidney Stones and Hard or Softened Water?

Several studies have been conducted around the above question, but these appear contradictory.

FInd out more

Water softener comparisons

Comparison: How does the Harveys Minimax Innova compare to the Harveys Arc or the Harveys TwinTec Cobalt (S5)?

FInd out more

Comparison: CROWN Block Salt Softener VS. Harvey's HV4, Minimax M3, Twintec S4

Comparing some top picks: CROWN Block Salt Softener, Harvey's HV4, Minimax M3, Twintec S4

FInd out more