Read Our COVID-19 Update - 02/11/20

The government have announced a new national lockdown, to start with effect from Thursday 5th November 2020.

The government have also confirmed that trade businesses that work in customer homes may continue as long as they are COVID Secure, which Hydroworks has been throughout the pandemic.

Our team will continue to follow all strict social distancing guidelines, including sanitising and now the wearing of masks in customer homes where customers are present.

If we are working within your home, such as changing a filter or servicing a softener, or installing a new softener, we would ask that the area we are working be well ventilated.

The company policy is that we will sanitise our hands on arrival at your home, and on departure too.  If we touch surfaces within your home, we will inform you which surfaces we have touched, and we will sanitise those surfaces too with a light bleach solution before we leave.

Our salt was manufactured and stored on pallets more than 30 days ago, and will only have been touched by the member of our team who delivers it, and their hands will be sanitised.  We will deliver your salt to your home, and if safe to do so, will leave it in your desired location.  If you would prefer your salt to be left outside your home, then we will ascertain beforehand where your preferred safe point is.

Lastly, we will confirm with you that no one in your home is experiencing symptoms or self isolating when booking the appointment to come and see you, plus when confirming the appointment the day before, Daniel will also confirm that no one in your home is self isolating or experiencing symptoms at that time too.  

As a final precaution, when we are on our way to your home, the individual coming (Laurence, Alex or Pete) will also call you to confirm that not only are we experiencing no symptoms, but to ascertain that no circumstances in your own home has changed either.

We remain committed to the safety of our clients, and together we will get through this safely.

Any questions, please call Laurence on 07976 036101 or email the team on


Warranty, Service and Repair

Commercial and Domestic Water Softeners

Professionally done

Reliable        Local        Independent        Highly experienced

Servicing a hospital water softener in Whitstable

We have extensive knowledge of domestic and commercial installations, and will always give our best advice. Our engineers are trained by the manufacturers and regularly undergo update training.

We service and maintain every make of water softener.

Everybody that visits you will be a direct employee of ours, and not subcontracted.

Our pricing is exceptionally reasonable and we will keep you fully informed all the way, letting you know if any parts are required and the cost of those, before we replace anything.

Sometimes when fault finding a softener, a rare exception can occur that makes it complicated to diagnose multiple faults straight off, but you can be assured that every effort will be made to find and fix the fault first time.  If we can't, we'll keep you informed all the way.

If you're not sure if your water softener is working properly, ask us about the FREE health check service we provide.  We'll come to your home, check the condition of the installation, test the softness of your incoming hard water, soft water, water pressure and a few other things that we deem to be essential to the perfect operation of a water softener, and then we'll make sure you get a full report from us.

Due to the wide scope of businesses we service, we offer our customers public liability to £10,000,000.


Service and repair of a non-working 3-year old softener in Broadstairs, Kent

We service and maintain all makes of water softeners and drinking water filters

Book a service, repair or free health check

Servicing and repair

Best for larger homes or businesses

If you would like to know more about having a water softener installed into your home and the best advice

Book a service or repair

Free Health Checks

Perfect for peace of mind

We offer a completely FREE health check on all softeners, both domestic & commercial. Unsure if your softener is working at its best?  Call us for the very best advice

Book your free health check

Further viewing...

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Servicing a hospital water softener in Whitstable

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Meet our happy customers

We'll show you how their softeners were installed too!

Richard Cook - Herne Bay

Alison and Stuart Roberts - Herne Hill, Kent

Len Halsall - Eythorne, Kent

Meet Mavis... we're choosing the best Quooker for the home

Richard Cook - Herne Bay