View Our COVID-19 Update - 20/05/20

We continue to strive hard to protect our customers, and have strict procedures in place to ensure your safety.

In most circumstances, we are now able to carry out home visits for the purpose of servicing equipment, replacing filters, and delivering salt. We can also now visit your home to help you choose the right softener for your needs (a sales visit), and safely carry out installations as well.

The only exceptions are if someone is either shielding, self-isolating or has symptoms of Coronavirus within your home.

If you would like your salt delivered to you, when we arrive at your home we will place the salt outside the front of your home in the preferred location.

We can also now carry out free of charge health checks on your water softener once more.

If you should happen to have any questions, please do not hesitate to call or email me on

My very best
Laurence Willis
Managing Director


Warranty, Service and Repair

Commercial and Domestic Water Softeners

Professionally done

Reliable        Local        Independent        Highly experienced

Servicing a hospital water softener in Whitstable

We have extensive knowledge of domestic and commercial installations, and will always give our best advice. Our engineers are trained by the manufacturers and regularly undergo update training.

We service and maintain every make of water softener.

Everybody that visits you will be a direct employee of ours, and not subcontracted.

Our pricing is exceptionally reasonable and we will keep you fully informed all the way, letting you know if any parts are required and the cost of those, before we replace anything.

Sometimes when fault finding a softener, a rare exception can occur that makes it complicated to diagnose multiple faults straight off, but you can be assured that every effort will be made to find and fix the fault first time.  If we can't, we'll keep you informed all the way.

If you're not sure if your water softener is working properly, ask us about the FREE health check service we provide.  We'll come to your home, check the condition of the installation, test the softness of your incoming hard water, soft water, water pressure and a few other things that we deem to be essential to the perfect operation of a water softener, and then we'll make sure you get a full report from us.

Due to the wide scope of businesses we service, we offer our customers public liability to £10,000,000.


Service and repair of a non-working 3-year old softener in Broadstairs, Kent

We service and maintain all makes of water softeners and drinking water filters

Book a service, repair or free health check

Servicing and repair

Best for larger homes or businesses

If you would like to know more about having a water softener installed into your home and the best advice

Book a service or repair

Free Health Checks

Perfect for peace of mind

We offer a completely FREE health check on all softeners, both domestic & commercial. Unsure if your softener is working at its best?  Call us for the very best advice

Book your free health check

Further viewing...

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Determining the right time to replace your RO drinking water system

Overhauling a launderette water softener in Dartford

Meet our happy customers

We'll show you how their softeners were installed too!

Richard Cook - Herne Bay

Alison and Stuart Roberts - Herne Hill, Kent

Len Halsall - Eythorne, Kent

Meet Mavis... we're choosing the best Quooker for the home

Richard Cook - Herne Bay