From sales call... to installation... to your complete satisfaction afterwards. We do a proper job.
We'll give you all the information you need
When we first meet, we'll take the time to get to know one another. It's really important that you know you can trust us, and can be confident that we will do all we can to exceed your expectations.
We'll establish what you need, answer all your questions clearly and with as much or as little detail as you need, and we'll leave you with a complete no-obligation quotation. We are not hard-sell.
Once you have your softener or filter fitted, we're here for you, firmly feeling that our reputation stems from our commitment to honouring our guarantee to give a world-class level of service.
Comprehensive property survey, free of charge
Selecting the right softener for your home need not be complicated, but it's the area where we see many people struggle, mainly because there is so much misinformation out there, often deliberately placed so that it does confuse.
We believe that this is because the industry deliberately makes it complicated to understand the differences between the products in the marketplace.
When it comes to surveying your property, there are so many factors that need to be considered, and having taken the time to establish all your needs, we'll make it really simple, and get it right, first time.
Small enough to be local, large enough to care
We are a unique family proud to be the owner-operators of this great business which is the longest established water softener dealership in the UK, founded in 1926.
We see ourselves as custodians of this fantastic piece of history, and our commitment is to make this 91-year old business great, once again.
We have over 9,000 customers that we look after across all of Kent and East Sussex on a daily basis, and are working hard to build the systems to make sure we are local, at all times, for all our customers.
Our installation process
The sales call
When we initially come to see you, we will establish which is the best product for your home, your needs, and your future requirements, plus of course your budget. We'll discuss pricing, payment options, and go into as much or as little detail as you prefer.
Prior to the day of installation, Gavin, our Head Engineer, will come to your home and survey the installation to ensure that you are entirely happy with what we will be doing. Gavin will discuss pipe runs, and let you know exactly what you can expect. This also helps us to ensure that, on the day, everything goes to plan.
Post-installation telephone call
After installation, Tammy will call you to check that you are happy and establish if there is anything that needs our urgent attention. Tammy will also book an appointment for Laurence to come and see you, typically a week later, giving you time to adjust to your new softener.
The purpose of this visit is to ensure that, a week later, you are entirely happy. If there is anything that you feel needs attention, we'll get it sorted. We are entirely committed to your delight and satisfaction. Our reputation is your guarantee.