View Our COVID-19 Update - 20/05/20

We continue to strive hard to protect our customers, and have strict procedures in place to ensure your safety.

In most circumstances, we are now able to carry out home visits for the purpose of servicing equipment, replacing filters, and delivering salt. We can also now visit your home to help you choose the right softener for your needs (a sales visit), and safely carry out installations as well.

The only exceptions are if someone is either shielding, self-isolating or has symptoms of Coronavirus within your home.

If you would like your salt delivered to you, when we arrive at your home we will place the salt outside the front of your home in the preferred location.

We can also now carry out free of charge health checks on your water softener once more.

If you should happen to have any questions, please do not hesitate to call or email me on

My very best
Laurence Willis
Managing Director


Professional Installations

Completed with craftsmanship

Reliable        Local        Independent        Highly experienced

From sales call... to installation... to your complete satisfaction afterwards. We do a proper job.

We'll give you all the information you need

When we first meet, we'll take the time to get to know one another.  It's really important that you know you can trust us, and can be confident that we will do all we can to exceed your expectations.

We'll establish what you need, answer all your questions clearly and with as much or as little detail as you need, and we'll leave you with a complete no-obligation quotation.  We are not hard-sell.

Once you have your softener or filter fitted, we're here for you, firmly feeling that our reputation stems from our commitment to honouring our guarantee to give a world-class level of service.

Comprehensive property survey, free of charge

Selecting the right softener for your home need not be complicated, but it's the area where we see many people struggle, mainly because there is so much misinformation out there, often deliberately placed so that it does confuse.

We believe that this is because the industry deliberately makes it complicated to understand the differences between the products in the marketplace.

When it comes to surveying your property, there are so many factors that need to be considered, and having taken the time to establish all your needs, we'll make it really simple, and get it right, first time.

Small enough to be local, large enough to care

We are a unique family proud to be the owner-operators of this great business which is the longest established water softener dealership in the UK, founded in 1926.

We see ourselves as custodians of this fantastic piece of history, and our commitment is to make this 91-year old business great, once again.

We have over 9,000 customers that we look after across all of Kent and East Sussex on a daily basis, and are working hard to build the systems to make sure we are local, at all times, for all our customers.

Our installation process


The sales call

When we initially come to see you, we will establish which is the best product for your home, your needs, and your future requirements, plus of course your budget. We'll discuss pricing, payment options, and go into as much or as little detail as you prefer.


Pre-installation survey

Prior to the day of installation, Gavin, our Head Engineer, will come to your home and survey the installation to ensure that you are entirely happy with what we will be doing. Gavin will discuss pipe runs, and let you know exactly what you can expect. This also helps us to ensure that, on the day, everything goes to plan.


Post-installation telephone call

After installation, Tammy will call you to check that you are happy and establish if there is anything that needs our urgent attention. Tammy will also book an appointment for Laurence to come and see you, typically a week later, giving you time to adjust to your new softener.  


Post-installation visit

The purpose of this visit is to ensure that, a week later, you are entirely happy. If there is anything that you feel needs attention, we'll get it sorted. We are entirely committed to your delight and satisfaction. Our reputation is your guarantee.

Further viewing...

Overhauling a launderette water softener in Dartford

Chlorine contamination of a water softener

Trickle flow on a twin loft tank and how to overcome it

Determining the right time to replace your RO drinking water system

Overhauling a launderette water softener in Dartford

Meet our happy customers

We'll show you how their softeners were installed too!

Richard Cook - Herne Bay

Alison and Stuart Roberts - Herne Hill, Kent

Len Halsall - Eythorne, Kent

Meet Mavis... we're choosing the best Quooker for the home

Richard Cook - Herne Bay